Hey,

Sorry to hear you had trouble with your order!

Happy to say: your purchase has now processed successfully.  The game log has been updated, and confirms that the order has gone through correctly as reflected by your in-game balance.

Orders usually deliver right away, but can take longer due to various circumstances. 

If this happens again: don’t reorder immediately. Instead, give the purchase some more time to go through. 

If the delay persists, try restarting the game. Sometimes establishing a fresh server connection helps move things along. 

Thanks for your time!