Greetings!

Thank you for informing us.

I’m terribly sorry to hear that something went wrong with your purchase. I understand that this is a delicate issue and will do my best to help. I’ve reviewed your account; please see below all your latest transactions registered in our system:

XXXXX 

These transactions have completed successfully. If you have made additional purchases, but did not receive them, I kindly ask you to contact iTunes support, as Apple processes all payments made toward the game.

Reach them directly with this jump. Use the "contact iTunes store support" link, and choose "Purchases, billing and redemption," selecting the option that applies to your case.  Please be prepared with