Hi and thanks for playing!

I appreciate you taking the time to report these players to us; I’m sorry to hear you’ve encountered this kind of behavior in the game.

Rest assured, we take these cases very seriously and will take action per our terms and conditions. We’re working on ways to prevent situations such as these from happening in the future. 

Should you come across players like these again, please let us know! Your help is very much appreciated.

Very best,