Hi Chief,

I’ll be happy to assist you, but would you mind sending me a screenshot showing your issue in detail? This would help us greatly to understand what’s going on.

If you are not sure how to take screenshots, follow these instructions depending on your platform:
iOS - Go to Apple's guide on taking iPhone screenshots (the instructions work also on iPads and iPod Touches)

Thank you for your cooperation. I look forward to hearing from you again soon.

Clash on!