Hi,

Thank you for taking the time to write in. I’m sorry to hear about the unpleasantness you and your child have encountered in our game. 

We go through great lengths to ensure that Clash remains a safe environment for anyone playing. Using ban systems, mute options, language filters, and Admin client actions, we do our best to keep bad behavior at an absolute minimum in the global chat. 

You can also choose to filter out all in-game offensive language using the toggle switch in your in-game settings screen.  At the same time, we intentionally give more chat freedom to clan chats, where clan leaders are responsible.

Clash of Clans is intended for a vast and eclectic player base. Designed around a social mechanic, the goal is for the game to be engaging for those clashing with friends and family, while