Hello and thank you for contacting us. 

In order to help with your purchasing issue, we’ll need your player account information. Please enter your in-game settings, and press 'Help' > 'Contact us' to send us a message that includes your account information. When sending the e-mail, make sure to include as many details about your purchasing issue possible, as well as the transaction number of the purchase in question.

 

I understand that this involves another step before your matter is resolved, but we need this information to give your case the attention it requires.

Thank you for your patience, and I hope to hear from you soon.

Best regards,