Thanks for getting back to us!

It's odd that you are still having this issue, but on rare occasions it can happen. Have you double-checked all your settings? Otherwise, it seems to me it may be a slowness issue in connecting to Apple's iTunes servers.

Usually, this kind of problem is temporary, even though they can last for a few days in some circumstances. Can I suggest that you try purchasing the gems at different times of the day? During peak hours, the iTunes servers may be overloaded and this may lead to a delay in the communication between them and your device.

Rest assured that we are working with Apple in order to reduce these difficulties, as we are always working to make Clash of Clans as fun and stress-free as possible.

Thank you for your