Why have my gems disappeared?

If you’ve opened your village to find that gems have gone missing, it’s because they’ve somehow been spent. Usually, it’s just beca...

Why are my trophies not added to the Sweet Victory achievement?

The  Sweet Victory achievement follows your all-time trophy record since you started playing. It does not include all the trophies you...

Why am I only getting matched with lower trophy levels than me?

After you have reached a certain amount of trophies, the system will have a hard time finding a suitable match for your trophy level. This i...

Why can I lose more trophies than I win from a single battle?

The system assumes that the player with a higher amount of trophies will most likely win the match. For example, if player A (with a high ...

Why do I need a Builder to upgrade walls?

The Builders have a magic hammer that is perfected especially for building and upgrading walls. This is why you need a free builder to upgra...

Why is the donation count not working?

Your clan's troop donation count resets after every league season, i.e. every two weeks.  Additionally, Clan War donations do not c...

Why does the game ask me to reload?

If you take a break from playing the game, it will soon drop your connection. That's when you get a pop-up asking "Anyone there?". Thi...

Will Clash run on any iPhone, iPad or iPod?

Clash can be played on all iPads (including first generation or '1G'), all iPhones since 3GS and all iPod Touches since the third generati...

Why do some words appear as stars in the chat?

Clash of Clans has a profanity filter that prevents the use of offensive or vulgar words in village or clan names. It does so by using aster...

Why do you ask for permission to access my photos?

Our new integrated help and support tool allows players to send us screenshots of their game; therefore we may need to access files/media/ex...

Why can’t I upgrade my walls with elixir anymore?

Starting from the 2014 Winter update, the option to upgrade walls with Elixir can be accessed only when upgrading from level 8 to 9 and up...

Why do I only get 50% when cancelling an upgrade?

The reduction is made to prevent “banking”. If one were able to cancel an upgrade after a week, getting all the gold or elixir back, then ...

Why does the Poison Spell not work on Heroes?

The Poison Spell is an anti-troop spell that damages and slows enemy troops. It is designed to help combat pesky troops that come storming o...

Will Supercell employees ask for my passwords?

Supercell employees will never ask you for any login details or passwords. Please do not share your Game Center, Google Play, Facebook pas...

Why do I get a "high risk" warning?

For reasons of user security, the Play Store may deem certain purchases out of the ordinary. This automatically prevents unwanted charges ...

Why do I need Internet connection to play the game?

Our games require Internet access to provide multiplayer gameplay, social content and a window to the entire player community. For a...

Why can't I find a Clan War?

Clans are paired using a matchmaking algorithm. This ensures that Clans of similar combined strength are pitted against one another.  B...

Why was I banned from global chat?

Clash of Clans uses an automatic report system to take care of the high number of different chat windows in the game. Several users have to...

Why do I keep losing connection?

For a smooth Clashing experience, it's very important that you are connected to a reliable network and that your device's signal is strong. ...

Where do I find my purchase history?

To review your purchase history, please check the guides below: ANDROID 1. Enter payments.google.com, then log in with you...

(JP only) UP - Unclear feedback

Hi, We’d love to help you out, but unfortunately I can’t determine what you need from the content of this message. Could you...

A player is being offensive in our clan, help!

If your clan settings are set to 'anyone can join', you might want to restrict them to 'invite only' or 'closed' in order to best control ...

Adjusted troop costs, spells brew faster

We recently bumped up the training cost for Barbarians and Archers at levels 5-7. In large numbers, these troops can be extremely effectiv...

An enemy War Base shows zero war win bonus

If you're checking out the opponent's War Bases and see one with '0' war win bonus, it simply means that the data has not yet finished synci...

An opponent is spying on our clan! Isn't that cheating?

While spying on your opponent's clan isn't what we would call sportsmanlike, it's not a breach of any rules in Clash of Clans. It's...

Android - Conditional refund (CLOSING ACCOUNT)

Hi, Thank you for your patience. We’ve located the indicated purchases and are able to provide a refund, but only under the conditi...

Another device is connecting!

If a pop-up says you've lost connection due to another device connecting, it means your game is being accessed from another device at the ...

Are there hacks to get free gems and resources?

There are no “hacks” that will let players get free gems, gold, elixir or trophies, or let them attack with impossibly high troop numbers ...

Can I buy gems outside the game?

If you are in need of more gems to finish upgrades or buy items in Clash of Clans, the only authorised way to buy gems is through the in-g...

Can I buy, sell or share accounts?

Selling, buying, sharing or giving game accounts to other players is against our terms of service. Read more about the terms at: http://ww...

Can I cancel a Clan War?

Before an opposing Clan has been found, you can cancel the matchmaking by pressing the “Cancel” button. However, once an o...

Can I change my username?

Every player can change their username once, to make sure you can enjoy your game with a handle that you like. This feature unlocks at Town ...

Can I listen to my own music while playing?

Want to play some games, but feel like listening to your own soundtrack? Follow these steps: 1. Enter your in-game sett...

Can I opt out or in when my clan goes to war?

Each Clasher can indicate whether or not they’d like to join in Clan Wars by following these steps: Access your Player Profile page ...

Can I play Clash offline or without multiplayer?

Clash is an exclusively online and social multiplayer game. It is not possible to play offline, or strictly via single-player mode. ...

Can I play multiple accounts on a single device?

We support only one saved game per account and device. To prevent this special game from somehow getting lost, please make sure it’s sa...

Can I turn off the snow? (OBSOLETE)

Yes! Just make sure you have installed the latest version of Clash of Clans (optional update, release on December 19), then open the in-ga...

CC - Android - Can't buy gems

Hi Chief I am sorry to hear that you are having trouble ordering gems. All gem orders payments are processed by G...

CC - Android - Cancelled purchase

Hi Chief, I'm very sorry about this inconvenience, but if you did not receive gems nor a receipt for your order, it's likely that i...

CC - Android - Cannot install the game

Hi Chief, If you're having trouble installing the game, please try the following fixes: Make sure you are installing the game...

CC - Android - High risk purchase

Hi Chief, I’m sorry to hear you’re having trouble with your gem order. You are getting the "high risk" message because the Google ...

CC - Android - Paid with wrong credit

Hi Chief, Sorry to hear about the issue with your payment. I wish I could help, but unfortunately we can’t cancel or change an orde...

CC - Angry about price increase

Greetings! Thanks for your message and feedback regarding the latest price changes of in-game currency in our games.  I cert...

CC - Apple - Bug fixed

Hi Chief, Sorry to hear that you have been experiencing those issues. Fortunately, a recent update should have solved the problem. ...

CC - Apple - Can't buy gems

Hi Chief, Thanks for contacting us, and sorry to hear about the issue with your order. If you are still having trouble purch...

CC - Apple - Can't buy gems (2nd reply)

Hi Chief, Thanks for getting back to us! It's odd that you are still having this issue, but on rare occasions it can h...

CC - Apple - Can't buy gems (last reply)

Hi Chief, Thanks again for contacting us and playing Clash of Clans! If you're having persistent purchasing issues, please...

CC - Apple - Disable in-app purchases/password request

Hi Chief,   If you want to disable in-app purchases on your device, you can click on the "Settings" button, then press "General" ...

CC - Apple - Enable in-app purchases

Hi Chief, In order to purchase gems, please make sure you have not disabled the In-App purchases on your device. You can check this...

CC - Apple - iOS-iOS transfer

Hi Chief, To play your village on another Apple device, you need to use your Game Center account. First, make sure that your...

CC - Apple - Performance issues in old devices

Hi Chief, Due to the relative age of the device, Clash of Clans will not run optimally on 1st generation iPads. However, this doesn...

CC - Apple - Using Game Center

Hi Chief, In order to save a backup of your progress in the game, you need to use a Game Center account. It’s not mandatory, but it’...

CC - Ban system global

Hi Chief, If you wish to report people who use inappropriate language in the global chat, please tap on their name and choose the "...

CC - Banned bot account

Hi, Thanks for reaching out to us. If your account was banned due to a violation of our Terms of Service, it means that our ...

CC - Bot attack

Hi Chief, I’d like to apologize. We're very sorry to have found some players who don't respect the rules. We've managed to...

CC - Builder Hut price

Hi Chief, The price of each builder's hut is different - the second one costs 250 gems, third one 500,  fourth 1000 and the fifth 2...

CC - Can't find a Clan War

Hi Chief, Clan Wars matchmaking involves finding two clans of both similar size and strength. This can take a while. We aim to find...

CC - Cancel upgrade

Hi Chief, I'm afraid it seems that your upgrade was cancelled before it was finished. If you cancel an upgrade, you will get a pop ...

CC - Change username (1st reply) (NEW)

Hey Chief, Thanks for writing in. Players can change their username by opening the in-game 'Settings' screen ...

CC - Clan War attack consumed

Hi Chief, Thanks for writing in. In the Spring 2015 update for Clash, we introduced a Clan War attack confirmation screen to gi...

CC - Clan-related issues

Hi Chief, Some of our players have recently been experiencing clan-related issues in the game, like temporary loss of clan membersh...

CC - Confirm deleted account

Hi Chief, Thanks for your reply. I just wanted to let you know that your account has now been permanently deactivated. We appreciat...

CC - Controversial decorations

Hi Chief, When making Clash, our main focus is on designing an enjoyable and good-looking mobile gaming experience. We sometimes wa...

CC - COPPA

Hi, Thank you for contacting us. Supercell is a company registered and existing under the laws of Finland....

CC - Disconnected - Lost Trophies/Loot

Hi Chief, Thanks for contacting us and playing Clash of Clans. If your battle log reflects something diffe...

CC - Disconnected - Lost Trophies/Loot (2nd reply)

Hey Chief,     Thanks for getting back to us.    As with any online game, players need to make sure that they are on a stable ...

CC - Edit mode

Hi Chief, The edit mode allows you to change your base layout and is activated by clicking on the "hand" icon on the right side of ...

CC - Error 101 after transferring once

Hi, If you tried using a new transfer code following our recent update, and received an Error 101 prompt, it means you’ve already u...

CC - Escalate/Put on hold (with delay)

Hi Chief, Thank you for your enquiry. Your help request has been passed on to our specialized support team to ensure that yo...

CC - Fan kit

Hi Chief, I am happy to let you know that we now have a Clash of Clans Fan Kit available, which includes an abundance of the game's...

CC - Hacked account - Advice for account buyer

Hi Chief, Thank you for your message. I wish I could help, but I’m afraid there is little we can do for a sold account. As p...

CC - Hacked account - Selling, buying or sharing CoC accounts

Hi Chief,   Selling, buying, sharing or giving Clash of Clans accounts to other players is against our Terms of Service. You c...

CC - Hacked account - Send code (potential fraud)

Hi Chief, Thank you for getting back to us. Your village has now been locked. To unlock your village, please open Clash of C...

CC - Hidden Tesla

Hi Chief, The Hidden Tesla tower stays hidden in the ground until an enemy troop comes close to it, or when most of the village has...

CC - In-game purchase compensation

Hi Chief, Sorry about the interference caused by our service break. I'm happy to let you know that all your purchases that w...

CC - Invalid username

Hi Chief, Thanks for your message, and sorry to hear about your difficulties changing your name. Clash of Clans is an international game, ...

CC - Looting restrictions

Hi Chief! We have tried to design the game in a way that allows new players to develop quickly, while also keeping the game challen...

CC - Lost account - Cannot find village

Greetings Chief,  Thanks for your patience. Unfortunately I cannot find an account that matches your description.  Please no...

CC - Lost account - Receipt required

Hello, Thanks for getting back to me.  I see purchases have been made on this account.  We must take extra care in confir...

CC - Lost Account - Verify Ownership

Greetings Chief!  I’m happy to help. Let’s start with the verification process. This helps ensure that your a...

CC - Lost buildings

Hi Chief, If one of your buildings seems to be missing, it is either misplaced or was built during a loss of connection. If you los...

CC - Lost gems

Hi Chief, Thanks for contacting us and playing Clash of Clans! I am sorry to hear that some of your gems are missing. Gems are always us...

CC - Lost Gems (Verify)

Hi Chief, Thanks for contacting us and playing Clash of Clans! I am sorry to hear that some of your gems are missing. Gems are always use...

CC - Lost resources

Hi Chief, I’m sorry to hear that your resources don’t seem to add up. We’ve all been in the situation where resources seem t...

CC - Lost upgrade with gems

Hi Chief, Sometimes a player may get disconnected from the game's servers without being immediately notified. If this happens, an...

CC - Matchmaking

Hi Chief, The current attack/match-making system is based on your  number of trophies combined with Town Hall level. This means tha...

CC - No opponents

Hi Chief, I'm sorry to hear that you have struggled to find opponents to attack. I will do my best to explain why this can sometime...

CC - No refund (lost connection)

Hi Chief, I am very sorry that you have lost connection while playing, and I understand your concern. Our team is doing its best to...

CC - No trophies, no loot

Hi Chief, We’re familiar with this issue. Collecting trophies and resources are two Clashing cornerstones. Consequently, balanci...

CC - No wall upgrade button

Hi Chief, Walls must be at level 8 or higher to be upgraded using Elixir. Additionally, if you'd like to use Elixir to upgrade a wh...

CC - Not attacked

Hi Chief, Thanks for contacting us. Don't worry about not being attacked in a while. If your defences are strong or your s...

CC - Offensive behavior

Hi Chief, I appreciate you taking the time to report this case to us, and I’m sorry that you’ve encountered this kind of behavior i...

CC - Offensive in clan, NO ban

Hi there, Thanks for taking the time to write in, and I’m sorry to hear about the unpleasantness you’ve experienced. Games a...

CC - Offensive on global, NO ban

Hi Chief, Thanks for taking the time to write in, and I’m sorry to hear about the unpleasantness you’ve experienced in the chat roo...

CC - Offensive player report from parent, NO ban

Hi, Thank you for taking the time to write in. I’m sorry to hear about the unpleasantness you and your child have encountered in ou...

CC - Offensive player, NO ban

Hi Chief, Thanks for reporting this player to us. Our apologies if you found them insulting or offensive in any way. We wo...

CC - Opponent too strong in Clan Wars

Hey, Sorry to hear you’ve been pitted against such tough opponents… One of our top priorities is making sure Clans quickly f...

CC - Permanent ban for fraudulent purchase

Hi Chief, While we appreciate all of our players for their interest and commitment to the game, we have a zero-tolerance policy on ...

CC - Police data request

Hi, We're happy to assist police investigations in any way we can. However, we are a Finnish company established and operating under F...

CC - Profanity filter

Hi Chief, Clash of Clans has a profanity filter that prevents the use of offensive or vulgar words in village or clan names. This f...

CC - Refer to forums

Hi Chief, Player Support is happy to help in any possible way with requests about gameplay, transactions and game performance. ...

CC - Reported village sale

Hello,Thanks for taking the time to report this attempted account sale.We are happy to investigate and take necessary measures with any case...

CC - Request ticket from primary user

Hi Chief, I would be more than happy to assist you, but a help request that concerns access to a game account must come from the account’s...

CC - Revenge not working

Hi Chief, If you’re trying to get revenge, but the system keeps saying your opponent is online or behind a shield, it means they’re...

CC - Standard header

Hi Chief, Thanks for reaching out to us. Please let me know if you have any other questions or comments. Clash o...

CC - Stars calculation

Chief, To win a battle, you need to get at least one star. The first star is awarded by destroying 50% of your opponent's village o...

CC - Test attack

Hi Chief, We’re sorry you had to report this to us. Keeping Clash of Clans fair is a major priority. We resist as much as ...

CC - Text too small

Hi Chief,  Thank you for contacting us. I have informed the team of the difficulty to read the text on smaller screens. The ...

CC - Trophies calculation

Hi Chief, The amount of trophies you win or lose is based on the difference between your trophies and your enemy's trophies. Genera...

CC - Upgrade time longer than planned

Hi Chief, It occasionally happens that the countdown timer for an upgrade stops. Don't worry! Your upgrade is still progressing, bu...

CC - Upgrading lab and troops

Hi Chief, If you upgrade your laboratory while your troops are upgrading, the troop upgrade will pause and then resume after the La...

CC - Using gems for upgrades

Hi Chief, If you try to start an upgrade using gems when all your builders are busy, those gems will be converted into the resource...

CC - Zero trophies revenge

Thanks for writing in, Chief. The Zero Trophies Revenge can happen in two instances: Someone attacks you via Rev...

Chinese Support: CC - Apple-Using Game Center 使用苹果游戏中心账号

CN specific issue! Only for China!

Chinese Support: CC - Change Clan Name (request deny)更改部落名称

 This unpublished FAQ is only needed for Chinese players, because in Chinese iTunes store the purchasing process is different from Western c...

Chinese Support: CC - Change username (changed once, 2nd request deny)无法改名,已改过一次

This unpublished FAQ is only needed for Chinese players, because in Chinese iTunes store the purchasing process is different from Western co...

Chinese support: CC - Change username (DENIED, 2nd reply) (NEW) 修改名称(拒绝,第二次回复)(新)

CN specific issue! Only for China!

Chinese support: CC - Hacked Account - Verify Ownership (Step 1) 村庄被盗 确认账号所有权信息(第一步)

CN specific issue! Only for China!

Chinese support: CC - Hacked account-Inform temporary ban (Step 3) 村庄被盗第三步 临时封禁

Chinese specific issue! Only for China!

Chinese Support: CC-Lost account-After attaching to Game Center 为丢失的村庄绑定GC ID后

This FAQ is used for CN market only!

Chinese support: CC-Lost connection 丢失连接

CN specific issue! Only for China!

Chinese support: CC-Unsupported foreign language 不支持语言

CN specific issue! Only for China!

Chinese Support: CN: Players don't like wall 11

This specific faq is only for CN

Chinese support: COC- Google refund abuse & Perm Ban 利用谷歌退款&永久封禁

This Faq is only for CN! 

Chinese Support:CC:Android Standard header AAA 中国大陆无正式安卓版本

CN specific issue! Only for China!

Chinese Support:COC- CN Android - Didn't receive gems yet 还未收到宝石

CN specific issue! Only for China!

Chinese Support:COC- CN Android - I forgot my password! 安卓-忘记密码

CN specific issue! Only for China!

Chinese Support:COC-CN Android - How to start a game 注册昆仑版部落冲突

CN specific issue! Only for China!

Chinese Support:COC-CN Android gems are too expensive 宝石太贵了

this faq is specifically for China

Chinese Support:COC-CN Android – Account transfer Google (unbound) ->Kunlun 未绑定谷歌账号，如何转移至昆仑版？

CN specific issue! Only for China!

Chinese Support:COC-CN Android –Lost village tickets from Android platform 大陆玩家丢失村庄，从谷歌版本联系

CN specific issue! Only for China!

Chinese Support:COC-CN Android-Account transfer between different Kunlun platform 不同昆仑平台之间的账号转移

CN specific issue! Only for China!

Chinese Support:COC-CN Android-Account transfer between Kunlun-Kunlun 昆仑平台之间的账号转移

CN specific issue! Only for China!

Chinese Support:COC-CN Android-Account transfer Google (bound) ->Kunlun 已绑定谷歌账号，如何转移至昆仑版？

CN specific issue! Only for China!

Chinese Support:COC-CN Android-can't open Kunlun version 为什么我下载的安卓版的部落冲突还是打不开?

this is only specifically for cn 

Chinese Support:COC-CN Android-Contact your Appstore Support意外购买宝石，联系应用商店

CN specific issue! Only for China!

Chinese Support:COC-CN Android-Device minimum specification 大陆安卓-设备最低配置

CN specific issue! Only for China!

Chinese Support:COC-CN Android-few gems promotion on my platform 为什么我的版本宝石活动这么少？

CN specific issue! Only for China!

Chinese Support:COC-CN Android-Hot device battery drain 大陆安卓设备发烫

CN specific issue! Only for China!

Chinese Support:COC-CN Android-Logging into wrong account - how to switch 登错账号，如何登回？

CN specific issue! Only for China!

Chinese Support:COC-CN Android-lost account 安卓上线后可找回丢失账号

This FAQ is only specifically for CN!

Chinese Support:COC-CN Android-Lost village 大陆安卓丢失村庄

CN specific issue! Only for China!

Chinese Support:COC-CN Android-Unable to get link code/invalid code?无法获得跨平台关联代码？或者提示代码失效？

CN specific issue! Only for China!

Chinese Support:COC-CN Android-Unable to transfer through special transfer code(无法使用特殊转移

CN specific issue! Only for China!

Dark Spells

Available at the Dark Spell Factory (at Town Hall 8) and purchased with Dark Elixir, Dark Spells are the bite-sized way to inflict big time ...

Do troop donations in Clan Wars count towards achievements?

Troop donations made in Clan Wars will not count toward the Friend in Need achievement (or yield XP). We'd like to make sure your clan...

Don't share your login data!

IMPORTANT: Keep your account safe from scams, and criminals!  “Hacks” as they are called, can only occur if a user somehow acquires...

End of support for devices running iOS 5 & 6

With the next coming update, we are unfortunately ending support for all Apple devices running on iOS versions 5 and 6, due ...

Error 102? What's that supposed to mean?

Receiving Error 102 is normal and easy to fix. Before proceeding, make sure you have both devices on hand, and give these steps a go: ...

How are clan points (trophies) calculated?

Clan points are calculated by weight according to the following table: This means that the first 10 members' trophies are...

How are clans matched up in Clan Wars?

Clans will be matched up based on the overall strength of its members. Strength is based on each member’s attacking power (troops, army ca...

How are my opponents chosen in multiplayer?

The matchmaking system in multiplayer is the same for all chiefs: It's based only on trophies and not your TH level or league. Whe...

How are trophies calculated?

Clash of Clans uses a trophy system to match you with comparable opponents, and places you in a Trophy League when you attack. You gain trop...

How do I avoid accidental purchases?

In order to avoid accidental in-app purchases, you will need to adjust your Google Play Store settings. Please follow these steps: ...

How do I cancel an upgrade?

Please be aware that whenever you cancel an upgrade you will only be refunded half of the cost. Once an upgrade has been cancelled, there...

How do I control my troops after deploying them?

Attacking in Clash is about placing your troops strategically on the battlefield. Once deployed, they will attack on their own, and cannot...

How do I disable notifications?

To shut off Android device notifications, just follow these steps: 1. Enter your device Settings > Device > Apps 2. ...

How do I disable or enable in-app purchases?

Supercell games are free to play, but you can buy in-game currency that helps you progress faster. This in-game currency is purchased w...

How do I donate troops?

When one of your clan members requests reinforcements, a message will pop up in your Clan Chat: After tapping on "Donate"...

How do I find new members for my clan?

Here are some tips for recruiting new clan mates: Add your Facebook, Game Center or Google Play friends. Simply tap the trophy butto...

How do I get an X-Mas Tree?

Ho, ho, ho!  Santa Clashy has been spotted flying over your village! Keep an eye out for our newest, shiniest and brightest X-Mas t...

How do I get my war win bonus?

For each Clan War battle that you win, you earn the chance to receive a war win bonus. The war win bonus can be collected from the Clan...

How do I get revenge on someone who attacked me?

You can get revenge on someone who has attacked you by using the Revenge option in your battle log.  To access the battle log, tap on th...

How do I join an "Invite only" clan?

Clans can be set to "Invite only" by the clan leader or co-leader, this helps better control who is able to join. You can ask to be admitt...

How do I join or create a clan?

Before you can join a clan, you must first rebuild the Clan Castle! On your map, you'll find an old, abandoned Clan Castle. Tap on ...

How do I prepare for a Clan War?

Preparation is so important to Clan Wars that we’ve dedicated the first whole day of the war to it. Preparation Day starts as soon as a wo...

How do I report an offensive player?

The Clash community is mostly a bunch of friendly and decent people, but within big communities you sometimes may come across players who ...

How do I reset my village?

The fun of Clash of Clans is sticking with your village through the good times and the bad times, so the game wasn't designed for being rese...

How do I sell buildings or items?

At the moment it is not possible to sell or delete buildings in the game, but you can move them.  However, it is possible to sell any of ...

How do I take part in Clan Wars?

To participate in a Clan War, you must be part of a Clan when a leader or co-leader presses the “Start War” button. If you join the Clan aft...

How do I use my troops to defend my village?

To get troops to defend your precious village, you first need to create or join a clan, and then request troops, i.e. ask that other members...

How do you win a Clan War?

The outcome of a Clan War is determined by which clan manages to get the most stars during the war.  If more than one player raids a give...

How does multiplayer work?

Clash's multiplayer mode lets you attack and visit villages that belong to other real life Clashers. By attacking, you can raid their resour...

How does my clan start a Clan War?

Leaders and Co-leaders can take their Clan to War by opening the Clan War screen and pressing the “Start War” button. Please note, you mus...

How does the Earthquake Spell work?

The key to understanding how Earthquake Spells work is this: they deal damage based on a percentage of the target’s maximum HP. For instan...

How is available loot calculated?

Loot percentages vary based on your likelihood for victory. This is calculated using the difference between your Town Hall, and your oppo...

How many spells can I store, and what do their space numbers mean?

Since 2015’s Summer update, Spells are assigned a housing space number indicating how much storage space they take up.  The number ...

How much damage is required to win a battle?

In order to win a battle, you must win at least one star. Win stars by : Destroying 50% of the village, or Town Hall = 1 star Dest...

How much do the Builder's Huts cost?

Each Builder's Hut comes with one builder. Builders are very important in the game to upgrade, build and rebuild structures. The pr...

How to contact us

We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. The easiest way is to search...

How was someone able to deploy their troops within my walls?

When you place a building or a wall in your village, there is a safe zone around it appearing in white.This zone changes to red when you a...

I am attacked by players at a much higher level than me

Matchmaking is decided by a combination of trophies and Town Hall level. If a player with a Town Hall level 10 has very few trophies, he c...

I am trying to purchase gems, but received a message telling me to contact iTunes. What do I do?

If you receive this pop-up when trying to purchase gems from the shop, it means that there is an issue with your purchase. ...

I can't change my name!

Unlocked at Town Hall 5, players can change their names once per game account. If your name change button is greyed out, it means...

I can't connect to Facebook!

If you’re having trouble connecting the game to Facebook, you’ll want to double-check the following.  First, make sure you’ve insta...

I can't connect to Facebook!

If you’re having issues connecting to Facebook, please try the following: Force-close the game by entering your Settings > Ap...

I can't find a certain clan

If you can't find the clan you’re looking for with a regular search, try the advanced search function to narrow down results according to ...

I can't join a clan anymore!

After leaving a clan, it may take some time for the system to recognize that you've left. This may result in a delay before you're able to...

I can't link my village a second time

The 'Link a device' function can only be used once per village. After that, your village will be permanently connected to both your Game Cen...

I can't load another village on my iPad 1G or iPhone 3GS

To ensure the best possible security for Clash of Clans and your village, we made some changes to the account switching mechanics for the ...

I can't remember my Game Center ID and password

If you've lost all access to your Game Center ID (the AppleID you have been using in Game Center), you will need to ask  Apple for assis...

I can't remember my Google account and password

We are unable to locate the exact Google ID that's linked to the village. If you've lost the username and/or password for a G...

I completed all Goblin levels but didn't get the achievement

For the Get Those Goblins! achievement, you need to finish all Goblin levels in the single player campaign and earn 3 stars in every level. ...

I connected to Game Center but my village isn’t loading!

First things first, please make sure you’re connecting to the right Game Center account. In lost village cases, it’s extremely important t...

I connected to Google Play but my village isn’t loading!

First things first, please make sure you’re connecting to the right Google Play account. In lost village cases, it’s extremely important t...

I didn't get my order!

If your purchase didn’t arrive instantly, please exit the game and log back in. A fresh connection with the server may speed the process a...

I don't have enough resources/builders to upgrade anything

If all of your builders are busy, and you want to move on to a new upgrade or building, you have two options: you can either spend gems to ...

I don't like the new update. Can I go back to the previous version?

Clash is an online game, which means all players need to be playing the same version, and nobody can switch back to a past iteration. ...

I have an issue with my order on Android

YOU ARE HAVING TROUBLE PAYING FOR YOUR ORDER All payments for orders in our game are processed by the Google Play Store, never by Sup...

I have ideas for the next update, where can I send them?

We value all feedback and suggestions about Clash. The best place to post your ideas on how we can improve your Clash of Clans experience ...

I lost boost time due to maintenance

Maintenance breaks are absolutely necessary to keep Clash of Clans playing smoothly, and free of bugs. To make sure this interruption does...

I spent my gems by accident! Can I get them back?

By adding intuitive confirmation steps, we’ve done everything we can to limit accidental purchases from being made in the game. When ma...

I started upgrading my Lab and my troop/spell upgrade disappeared!

If you are in the middle of upgrading any of your troops or spells and decide to upgrade the Laboratory, the troop or spell upgrade will pau...

I upgraded my Clan Castle but it's not reflected in Clan Wars!

If you’ve entered a Clan War, and would like to upgrade a building before the fighting begins, you must do so before Preparation day is ov...

I was attacked by a player using too many troops. Are they cheating?

This is usually due to Clan Castle troops being deployed in battle. The clan crest that appears next to the troops in the battle lo...

I was attacked by the same player twice!

Getting attacked by the same player more than once can happen if you and your opponent are around the same trophy count and not many playe...

I was attacked during maintenance

During updates or maintenance, the game is not accessible by any player, so attacking is impossible. Any attack will have occurred after t...

I'm trying to start a Clan War but I can't. What's wrong?

The basic requirements for starting a Clan War are that you're in a clan with at least 10 members and that you are a Co-leader or a Leader. ...

I'm worried that Clan Perks make the game unfair

Perks can be powerful, but they’ve been calibrated to match the balance at play, providing much needed incentives for good Clashing with y...

Introducing the multi-layout village editor

The Village Editor has been improved! You can now save up to 3 different layouts for both your village and your War Base. The 1st slot unl...

Invalid clan name

If you're trying to create a clan but the game tells you its name is invalid, you must try something else. The one you attempted either bega...

iOS - Accepted payment methods

In-game Shop purchases are processed via iTunes. Available payment methods vary by country; listed below are the best available met...

iOS - My game crashes!

Does your game keep crashing? Is it loading improperly? Try the following troubleshooting tips: Make sure you’re running the lat...

iOS: How do I reinstall the game?

If you’re experiencing glitches and errors, reinstalling the game can help bring everything back to normal. Give it a try? Start by...

Is Clash of Clans free to play?

While Clash of Clans is free to play, we do offer the option to purchase in-game currency (Gems) for real money. You can make these purcha...

Is there a safe zone around traps?

Unlike proper buildings, there is no "safe zone" around decorations, bombs, teslas and traps. Safe zones are the space appearing ...

Japanese support: Basic template for lost village (iOS)

This is only for JP customers 

Japanese support: Clan members got kicked out

This is only for JP customers

Japanese support: Feedback unclear

This is only for JP customers

Japanese support: How to reset / restart (Android)

This is only for JP customers

Japanese support: How to reset / restart (iOS)

This is only for JP customers

Japanese support: How to transfer back to iOS from Android

This is only for JP customers

Japanese support: How to transfer from Android to Android

This is only for JP customers

Japanese support: How to transfer from Android to Android

This is only for JP customers

Japanese support: How to transfer from iOS to iOS

This is only for JP customers

Japanese support: How to transfer to a new Game Center

This is only for JP customers

Japanese support: Lost village - already connected to Google+ on temporary device (Android)

This is only for JP customers

Japanese support: Lost village - asking for more details

This is only for JP customers

Japanese support: Lost village - recovery complete (Android)

This is only for JP customers

Japanese support: Lost village - reinstalled (Android)

This is only for JP customers

Japanese support: Lost village - TH level higher than lost one

This is only for JP customers 

Japanese support: Lost village - transfer gems

This is only for JP customers

Japanese support: Lost village has 2 Game Center (iOS)

This is only for JP customers 

Japanese support: Lost village recovery complete (iOS)

This is only for JP customers 

Japanese support: Lost village wrong Game Center (iOS)

This is only for JP customers 

Japanese support: Offensive behavior (asking for screenshot)

This is only for JP customers

Japanese support: Offensive behavior - asking for action taken

This is only for JP customers

Japanese support: Offensive behavior - cannot find user

This is only for JP customers

Japanese support: Offensive behavior - complete

This is only for JP customers

Japanese support: Offensive behavior - friends feud

This is only for JP customers

Japanese support: Offensive behavior - in and out

This is only for JP customers

Japanese support: Offensive behavior - my friend got banned

This is only for JP customers

Japanese support: Offensive behavior - not offensive

This is only for JP customers

Japanese support: Offensive behavior - specific clan

This is only for JP customers

Japanese support: Offensive behavior - spy

This is only for JP customers

Japanese support: Offensive clan description (asking for screenshot)

This is only for JP customers

Japanese support: Offensive clan description (complete)

This is only for JP customers

Japanese support: Offensive layout (asking for screenshot)

This is only for JP customers

Japanese support: Offensive layout (complete)

This is only for JP customers

Japanese support: Performance issues - how to reinstall (Android)

This is only for JP customers

Japanese support: Performance issues - how to reinstall (iOS)

This is only for JP customers

Japanese support: Performance issues basic template (Android)

This is only for JP customers

Japanese support: Performance issues for iOS7 devices (iOS)

This is only for JP customers

Japanese support: Performance issues for old devices (iOS 6)

This is only for JP customers

Japanese support: Reset/restart - accidentally linked to another device (iOS)

This is only for JP customers

Japanese support: Transfer account - different G+ on new device (Android)

This is only for JP customers

Korean support - Close account (purchase by minor) (2nd) Cancelled

Korean Specific 8

Korean support - Close account (purchase by minor) (2nd) Refunded

Korean Specific 7

Korean support - Explain banning reason (refund abuse)

Korean Specific 4

Korean support - insufficient credit (VAT)

Korean Specific 12

Korean support - Refund status pending (accidental purchase)

Korean Specific 10

Korean support - Refuse to refund (Gem used)

Korean Specific 3

Korean support - Revoke request from player after refund (2nd) - Revoked

Korean specific

Korean support - Revoke request from player after refund from Apple/Google (1st)

Korean Specific 1

Korean support - Slow gem delivery (pending)

Korean Specific 11

Korean support - Slow gem delivery (receipt request)

Korean Specific 9

My Army Camp is not full but no troops are moving there

Different troops take up different amounts of housing space in the Army Camps. That’s why you may end up with a “full” camp even though ho...

My chat notifications are not working

If you’re having trouble with notifications not showing or showing the wrong number, it could be because you are playing the same village ...

My Clan Castle troops have disappeared!

If your Clan Castle is empty when it should be full of troops, check your battle log to make sure they haven’t been used either for attack...

My clan is in a war but I can't participate. Why is that?

To join the fight  in a Clan War, you must be part of a clan when a Leader or Co-leader presses the 'Start War' button. If you join the C...

My global chat is in the wrong language

Every player's permanent local area setting (and also global chat language) is based on where they were when first creating their village....

My new building is not in my War Base

If you've added a new building to your village and you can't find it in your War Base, it sounds like you probably haven't taken that buil...

My purchase was canceled!

If you’ve tried making a purchase but your order was canceled, you will not be charged for that order. However, Google Play may put...

My replays have disappeared

Unfortunately, battles that took place before the latest update or maintenance can no longer be viewed as replays. Attacks from after the ...

My sound effects are gone!

If your game has gone silent, there are plenty of potential fixes.  Start by checking the in-game settings. Are your sound effects ...

Nobody ever attacks me. What's the problem?

If your defenses are strong, your storages quite empty or your trophies in short supply, it is indeed possible that your village is not atta...

Our clan leader is never online

If your Clan Leader seems to be inactive, and your clan is therefore not going anywhere, there are a few routes available. Since th...

Privacy Policy

We understand how important privacy can be, and are committed to protecting it.  If you'd like to read our Privacy Policy, please select t...

Save your progress with Google Play!

Make sure to save in-game progress with Google Play! Please note that Google Play only supports one game per account! If others wou...

September 2015 Update News!

An update has arrived! Read on for what’s new this September: 25 more available walls for TH 10 Clashers Updated visuals f...

Sharing replays

Share replays with your clan after you have attacked, or been attacked! To do this, enter your Attack or Defense Log and tap on the ...

Shields: How they work

Once you exit the game and your Village Guard expires, your village is open to attacks from other players. With a shield, you can protect ...

Some of my resources have disappeared. What happened?

We’ve all been in the situation where resources seem scarcer than they ought to be, but please keep in mind that resources never disappear...

Some of my troops survived the battle. Where did they go?

Once you've deployed troops, there's no turning back for them. This was put in place to make you think carefully about the tactical aspect...

Somebody attacked me while I had a Shield/Village Guard

Sometimes it may seem as if you were attacked when you should have been protected by a shield or a Village Guard. While this may seem like...

Someone else is playing my game!

If you notice unusual changes in your village, it’s possible that someone else, like a friend or family member with access to your devi...

Someone kicked members out of our clan! What can we do?

Little can be done retroactively when it comes to Elders kicking people. Players with a higher clan rank have the authority to kick out ot...

Stop Game Center Alerts

If Game Center prompts you to load a different game, it means the Game Center you’re currently logged into is linked to another save-game....

Stop Google Alerts

If Google Play prompts you to load a different game, it means your device has been connected to another Google Play account.  To st...

Support during the Holiday Season

Our troops receive more messages than usual during this season, so to offer extra support for anyone in need of help, we’ve published answ...

Terms of Service

Terms of Service

The sound effects on my device are different. Why?

As Clash of Clans grows bigger and better with new features and functions, it demands more from the device it's running on.  We want to m...

Transferring your game to another device

To transfer your account to another device, choose your operating system and follow these steps: iOS ...

UP - Android - Cannot install the game / minimum device specs

Hi, If you’re having issues installing the game, please follow the handy tips below: 1. Make sure you’ve downloaded the ga...

UP - Android - How do I reinstall the game?

Hi, I’m sorry to hear that… let’s try and solve your issue! Here’s your first move: connect the game to your Google Play acc...

UP - Automatic revoke

Hi, A refund was recently requested from this game account, and has been approved. Due to the refund, we have deducted the respective ...

UP - Banned account (LAST REPLY)

Hi and thank you for your reply. I’ve reviewed your case. We still have clear evidence indicating that your account was used in a w...

UP - Bug fixed with optional update

Hi, Sorry to hear you’ve had some irksome issues. We’ve released an update to solve the problem. Have you downloaded it yet? ...

UP - Bug Report (ask for more info)

Hi, Thanks for contacting us - I’m happy you let us know! We haven’t heard of this issue before, so I’d like to gat...

UP - Charity Request

Greetings, Thank you for writing in during this very difficult time. From the bottom of our hearts, we are so sorry to hear ...

UP - Escalate / Put on hold

Hi, Thanks for your enquiry. Your help request has been passed to our specialized support team. This will ensure that it rec...

UP - Game Center friends missing

Greetings, and thanks for contacting us! Sorry to hear that you’re having trouble seeing Game Center friends. Here are some steps t...

UP - Generic Bug Report

Hi there, Thanks for your message, and thanks for playing! Sorry to hear that you’ve been experiencing problems. I’ve forwar...

UP - Hot device battery drain

Hi, It’s totally normal for devices to heat up under heavy use. However, it’s totally possible to minimize the effects of what we c...

UP - How do I report a cheater / hacker?

Hi, We do our best to keep the game cheat free and fair. Unfortunately, our often wily and creative players develop play techniques...

UP - How do I restart the game (close App)?

Greetings! Thanks for submitting your report. Have you tried restarting the game?  Sometimes doing so can help improve performance ...

UP - I can't make an order after updating to iOS 8

Hi, After updating to iOS 8, some players may experience problems making in-game purchases; this change is due to new Terms and Con...

UP - I want my money back!

Hey, Thanks for sharing your honest feedback with us. It is truly appreciated. As a gamer myself I understand where you’re coming f...

UP - Inappropriate Ticket

Hi, While I appreciate your issue, I ask that you express it appropriately. After that, I’ll reply as soon as possible. Hope...

UP - Local area change denied

Hi, We looked into your account, and have determined that it is not eligible for a location/time zone change. This could be because...

UP - Lost progress

Hey, Sometimes you’ll be disconnected from the game without immediately being notified. This might prevent your progress from savin...

UP - Memory issues

Hi, Players with memory issues often experience loading problems. If you too cannot properly load your game, or find that it often ...

UP - Name change denied

Greetings, Thanks for writing in. I've checked your account. The name change has already been used. We’re only able t...

UP - Name change granted

Greetings, I’ve reactivated your name changer.  To complete the name change process, just enter your in-game settings > A...

UP - Negative feedback

Greetings, Thank you for taking the time to submit your feedback, it is extremely valuable to our development process! I’m ...

UP - Offensive layout

Hi, You did the right thing by informing us! >REMOVE IF SCREENSHOT ALREADY RECEIVED> To begin, please su...

UP - Offensive message in non-supported language

Hi there, thanks for writing in. While we don’t currently support the language used in your message, we completely understand and a...

UP - Old ticket

Hi, So sorry it’s taken us so long to get back to you – we’ve had some difficulties on our side, which caused certain messages to g...

UP - One time compensation (Lost Connection)

Hey, I understand why you might be frustrated by this incident, and will offer precautions that should help prevent it from happeni...

UP - Players asking why we banned another account

Hi, Thanks for reaching out to us regarding ***______***. I respect your concern, but hope you understand that we cannot discuss pe...

UP - Positive Feedback

Hey, Thanks for offering your compliments! Knowing that you took the time to write this message to us, well – it means a lot. ...

UP - Problems with the Forum

Hello, and thanks for contacting us! Sorry to hear you were excluded from the forums, this was unintentional! I’d love to he...

UP - Resolve ticket

Greetings!  We haven´t heard from you in a while. If there is still something we can help you with, feel free to re-open this issue...

UP - Server downtime

Hi, We’ve had technical issues on our side. This has caused service disruption, lagging and slowdowns. Thankfully after no shortage...

UP - Successful delivery of order (transaction found)

Hey, Sorry to hear you had trouble with your order! Happy to say: your purchase has now processed successfully.  The game ...

UP - Suggestions

Hey, Thanks for reaching out!  We always love hearing feedback, not just because suggestions are super-fun to talk about, bu...

UP - Unsupported foreign language

Greetings, Thank you very much for your message.  At this time, I am unable to provide an answer in your language. ...

UP Android - Banned for fraudulent purchase

Greetings!     Your account has been suspended due to excessive fraudulent orders. The only authorized way to buy in-game cu...

UP Android - Banned For Payment Cancellation

Hi, Your account contains in game currency that Supercell did not receive payment for, and has therefore been considered f...

UP Android - Clear Play Store cache

Hi, This issue appears to be generated by Google’s Play Store App. However, clearing your Google Play Store cache may bring things ...

UP Android - Contact Google Support

Hi, Thanks for writing in.  I wish I could resolve this now, but must ask you to contact Google Play support.  I’m sor...

UP Android - Create new Google Play account

Greetings, Adding another Google Play account to your device allows you to back up your game with a new slot.  For another G...

UP Android - Fraudulent Purchase

Hello and thank you for your message.  I am extremely sorry to hear about your account. If your Google account and/or your c...

UP Android - Google refund for parent

Dear ***___***, Thank you for contacting us.  I want to start by saying that we take incidents of this nature very seriously. We wa...

UP Android - I still can't connect to Facebook

Hi again, I’m sorry to hear the suggestions didn’t help. Sometimes this occurs when Facebook isn’t configured to attach to your gam...

UP Android - One time refund

Hello, As with most downloadable software products, in-game currency is non-refundable. However, considering your circumstances, we...

UP Android - Order Not Received (Checking Transactions)

Hi there, Thanks for writing in. Sorry to hear about the trouble with your order. I’ve looked up your profile. Posted below ...

UP Android - Price difference

Greetings, We do our best to provide consistent prices from iTunes to Android. Unfortunately this is not always possible, as Google...

UP Android - Receipt required

Hi, I’m happy to help.  First I need to locate your order in our system. Please reply with a copy of the receipt, or the transac...

UP Android - Refund denied

Hello, As with most downloadable software products, in-game currency is non-refundable. For further information, please review Sect...

UP Android - Reset game steps (Use with caution)

Greetings, Thanks for contacting us! To start an entirely new game with your Android device, all you need to do is restart a...

UP Android - Send refund request from the game

Hello and thank you for contacting us.  In order to help with your purchasing issue, we’ll need your player account information. Pl...

UP Android - Slow order delivery

Hi! I'm sorry to hear you haven’t received your order. Sometimes it may take a little while for purchases to deliver, so please han...

UP Android - Switch payment account

Greetings, When buying in-game currency, the Google Play Store scans your device’s Google accounts, automatically charging the top-...

UP Android - Verify info before refund

Hello and thank you for contacting us.  As with most downloadable software products, currency bought from the in-game shop is non-r...

UP Hacked account - No Receipt (Step 2)

Hello,  I appreciate you getting back to us. However, we’re unable to proceed without a copy of your receipt. We try our bes...

UP Hacked Account - No Suspicion (Step 2)

Hello, Thanks for replying with all that info! I can confirm that the account belongs to you. I’ve also been reviewing your ...

UP Hacked account - Not owner (Step 2)

Hello,  Thank you for getting back to us. Unfortunately we weren’t able to verify that you are the original owner of this account, ...

UP Hacked Account - Verify Ownership (Step 1)

Greetings!    Thank you for your message. I am extremely sorry to hear that your account has been compromised and I understand how ...

UP Hacked Account – Another Device Is Connecting

Greetings, and thanks for playing! If you get a pop-up saying you've lost connection because another device is connecting to your g...

UP Hacked Account – Confirm Lock (Step 3)

Hello and thanks for your reply.  We have successfully verified your ownership of the account! To prevent anyone else from b...

UP Hacked Account – Send Code (Verified Owner Step 4)

Hello! Thank you for getting back to us, your account has been locked. IMPORTANT: Before proceeding with the unlock process,...

UP iOS - Accidental Purchase (Parents)

Hi, and thanks for contacting us. I’m very sorry to hear about this issue, and want to make perfectly clear that we take incidents ...

UP iOS - Didn't get my order

Greetings! Thank you for informing us. I’m terribly sorry to hear that something went wrong with your purchase. I understand...

UP iOS - I still can't connect to Facebook

Hi again I’m sorry those suggestions didn’t help. Here’s one more recommendation: Please check your device's settings, scroll dow...

UP iOS - Refund refused (2nd reply)

Hi, thanks for contacting us again. Sorry to hear this continues to be an issue, and I wish there were more I could do. As mentione...

UP iOS - Refund requested (1st REPLY)

Hi, I'm very sorry to hear about the trouble with your order. I wish I could assist you immediately, but because Apple manages paym...

UP iOS - Send to Apple (No transaction found)

Hey there, thanks for contacting us. Sorry to hear that your purchase didn’t work out. I’ve checked your game log. There isn’t any ...

UP iOS - Slow order delivery

Hi! I'm sorry to hear that you didn't receive your order right away. Sometimes purchases may take a while to arrive. In the meanti...

UP iOS - This app was downloaded with a different Apple-ID

Greetings! Thanks for contacting us. The issue you’ve described occurs when the Apple ID used to download the game is differ...

Watch while your village gets attacked, live!

You can now watch attacks made on your village in realtime. If you have notifications enabled, you will be notified when your villa...

We're undergoing maintenance!

Our support partner (Helpshift), has scheduled an urgent maintenance break for: *** INSERT DATE & TIME ***. During this time, ac...

What are the clan roles and how are they divided?

Clans can have up to 50 players, with members organized into 4 earned ranks.  After tapping  on a Clan Mate's info screen, you'll be give...

What are the Hero abilities and how do they work?

Both the Archer Queen and the Barbarian King  have a special ability from level 5 onwards, which you can activate when attacking. ...

What are Trophy Leagues?

Leagues are the ultimate shot at earning prestige in Clash of Clans. Every month, you’ll be able to enter a league by simply attacking an ...

What does 'shield cooldown' mean?

In order to protect your village from attacks you can purchase a shield from the shop.  There are 3 types of shields: One Day...

What does my clan get for winning a Clan War?

Your clan will earn the glory of victory, the respect of the rest of the clans, and the celebration of a great power that will last into p...

What does the 'Mute' button do in global chat?

The “Mute” function is there to allow players to edit their chat view without reporting other players. We hope this reduces the number of p...

What happened to my upgrade?

If one of your upgrades didn’t finish properly, you most likely had a connectivity error somewhere along the way. Based on your dev...

What happens if our clan is defeated or draws?

After your clan loses, you will face the shame of overthrow and massacre, the memories of greater times will turn to ashes and your clan na...

What happens to inactive members during a Clan War?

Active and inactive Clan members are treated the same during Clan Wars. They can still be the targeted by enemy bases, and may rece...

What happens to my village during a Clan War?

Your village is always safe from Clan War attacks because these battles are fought in a different area than the regular game.  Even...

What is a 'maintenance break'?

If you try launching the game during a maintenance break, you will see the following message: This means that we're doing s...

What is a 'Personal Break'?

We have implemented a personal break for players who stay in-game for very long periods of time. Only this way can we avoid the situation ...

What is a Clan War?

Clan Wars gives you and your Clan a chance to show the entire game community who rules the battlefields once and for all. A Clan ...

What is Clan XP for and what are perks?

Clan XP is gained by successfully competing in Clan Wars. Every Clan, regardless of past experience will begin at XP Level 1.  XP is un...

What is the Gem Box?

The Gem Box is a mysterious obstacle packed with Gems! This box will randomly appear in your village and it will give you 25 gems when rem...

What is the single player campaign?

The single player campaign pitches you against 50 Goblin villages, each more difficult than the previous one. This campaign is available t...

What kind of device do I need to play on Android?

To play Clash of Clans on Android, you need a device that meets at least the following specifications: 0.5 GB of RAM (1GB or more...

When's the next update?

We’re always working to improve our games, regularly adding new features, characters and content.  Want to receive news regarding u...

How many clan members and what level do you need for Clan Wars?

The only requirement is that a Clan must have at least 10 members eligible for war. If you have left a Clan while at war, you will ...

How can I get free gems?

Unfortunately we can’t offer you free gems as that would not be fair to other Clashers. However, there are many ways to get free gems i...

My country's flag is not in the game. Can you add it?

We'd love to include all the national flags of the world, but doing so would take up the necessary space required to make Clash such a com...

My trap did not work

If your traps did not trigger when you expected them to, the reason is most likely one of the following: Your trap was not armed (pe...

CC - Builder busy

Hi Chief, If you try to start an upgrade using gems when all your builders are busy, those gems will be converted into the resource...

CC - Illegally purchased gems/fraudsters

Hi Chief, After looking into your village, we noticed Gem purchases made through unauthorized 3rd party websites. G...

The price for an upgrade is now lower than what I paid. Can I get a refund?

Clash is an evolving game — it grows and gets more complex. Just like with most other products that you can buy, sometimes prices in Clash...

Can I delete my village?

Players can't delete their game accounts. The game servers have no access to any personal or private information about players, and no sensi...

CC - Special offers on gems

Hi Chief, We appreciate your being such a loyal and committed supporter of Clash of Clans. It makes us happy to have created a game...

CC - Hacked account - Inform temporary ban

Hi Chief, Thanks for your message. We want to make sure that any compromised account gets to its original owner. In this case, we w...

I won a battle but the battle log says I lost!

This happens when you lose connection to the game servers mid-battle. Your battle had started, but before you had deployed all troops your c...

Japanese support: Lost village - cannot find

This is only for JP customers

Japanese support: Lost village asking for Google receipt (Android)

This is only for JP customers 

Can leaders choose who participates in a Clan War?

Added by popular demand, Clan Leaders and Co-Leaders may select who participates in Clan Wars to set up the ultimate team. Pressing...

Japanese support: Lost village - connect to Google+ (Android)

This is only for JP customers

CC - Problems with Game Center connections

We're currently encountering an issue between Supercell games and Game Center that prevents most iOS users from switching accounts on the ...

CC - In-game question

Hi, Thank you for your message. If you have any questions regarding gameplay or you wish to discuss anything regarding Clash ...

Chinese Support: CC - Looting drop 资源掠夺

CN specific issue! Only for China!

My Lightning/Earthquake Spell is not working against storages!

Lightning or Earthquake Spells no longer have any effect on storages. Try dropping one of them on an unsuspecting Dark Elixir storage, and...

UP - Local area change granted

Greetings, Your account has been relocated. Please exit the game and log back in for the change to take effect. Important: t...

CC - Android - Refund Pending

Hi there, Thanks for getting back to us.  I apologize if your refund hasn’t arrived yet. These usually take around 2 weeks to process. I’...

CC - Manual gem delivery

Dear Clasher, We’ve recently been experiencing gem delivery issues affecting a small group of Android players. I apologize f...

Android - My game crashes!

Does your game keep crashing? Is it loading improperly? Try the following troubleshooting tips: - Make sure you’ve downloaded the...

Save your progress with Game Center

Save your game by connecting it to Game Center. Game Center (which you can find in your iOS Device Settings) automatically saves in...

How do I disable push notifications?

If you’d like to disable notifications on your device, please follow these steps: - Locate your device settings - Select “No...

CC - Lost Account- Contact us from the game

Greetings! Thanks for contacting us.  Sorry to hear you’ve lost access to your account. I’d like to help as soon as possib...

UP - Offensive Clan, Task Force, Neighborhood Name

Hi and thanks for playing! I appreciate you taking the time to report these players to us; I’m sorry to hear you’ve encountered thi...

I didn't get my order!

Most of the time, orders deliver immediately. Occasionally, they may take a while to arrive. When this delay occurs, it means the purchase...

UP Insufficient Credit (VAT)

Greetings! Thanks for contacting us. Due to additional consumption taxes (or VAT), the actual cost of in-game currency might...

UP - What kind of device do I need to play on Android?

Hey, To play on an Android device, your device must meet the following specifications: • 0.5 GB of RAM (1GB or more recomm...

UP iOS - Sandbox Error

Hey there, The “Sandbox” is an Apple test environment, so unfortunately we aren’t able to fix it directly. However, this is only a ...

Android - Accepted Payment Methods

Google Play processes all purchases made via the in-game shop.  You can purchase digital content on Google Play using payment methods fr...

Chinese Support:COC-CN Android-How to stop the application? 怎样强制停止应用

CN specific issue! Only for China!

What is a loot bonus and how can I get it?

The loot bonus will be given after each successful attack, meaning that you have to get at least a one-star victory to be awarded with the...

CC - Apple - Contact iTunes support

Hi Chief, I am terribly sorry to hear you have been experiencing these problems. If you get a pop-up asking you to contact i...

UP iOS - Steps to starting a new game (USE WITH CAUTION)

Greetings, Your Game Center and device can only support one saved-game at a time. So if you’d like to start fresh, you’ll have to ...

CC - Asking for a screenshot

Hi Chief, I’ll be happy to assist you, but would you mind sending me a screenshot showing your issue in detail? This would...

My resource collectors did not pause during maintenance

The automatic boost pause that kicks in during maintenance only applies to short-term boosts like the ones for the Spell Factory, Heroes and...

I can't see the shop, or make an order!

Purchase problems occur for a few different reasons, their fixes depending on device type. Apple: Because Apple processes paymen...