Why are my trophies not added to the Sweet Victory achievement?

The  Sweet Victory achievement follows your all-time trophy record since you started playing. It does not include all the trophies you...

Why am I only getting matched with lower trophy levels than me?

After you have reached a certain amount of trophies, the system will have a hard time finding a suitable match for your trophy level. This i...

Why can I lose more trophies than I win from a single battle?

The system assumes that the player with a higher amount of trophies will most likely win the match. For example, if player A (with a high ...

Why is the donation count not working?

Your clan's troop donation count resets after every league season, i.e. every two weeks.  Additionally, Clan War donations do not c...

Why does the game ask me to reload?

If you take a break from playing the game, it will soon drop your connection. That's when you get a pop-up asking "Anyone there?". Thi...

Will Clash run on any iPhone, iPad or iPod?

Clash can be played on all iPads (including first generation or '1G'), all iPhones since 3GS and all iPod Touches since the third generati...

Why do some words appear as stars in the chat?

Clash of Clans has a profanity filter that prevents the use of offensive or vulgar words in village or clan names. It does so by using aster...

Why do you ask for permission to access my photos?

Our new integrated help and support tool allows players to send us screenshots of their game; therefore we may need to access files/media/ex...

Why can’t I upgrade my walls with elixir anymore?

Starting from the 2014 Winter update, the option to upgrade walls with Elixir can be accessed only when upgrading from level 8 to 9 and up...

Why do I only get 50% when cancelling an upgrade?

The reduction is made to prevent “banking”. If one were able to cancel an upgrade after a week, getting all the gold or elixir back, then ...

Why does the Poison Spell not work on Heroes?

The Poison Spell is an anti-troop spell that damages and slows enemy troops. It is designed to help combat pesky troops that come storming o...

Will Supercell employees ask for my passwords?

Supercell employees will never ask you for any login details or passwords. Please do not share your Game Center, Google Play, Facebook pas...

Why do I get a "high risk" warning?

For reasons of user security, the Play Store may deem certain purchases out of the ordinary. This automatically prevents unwanted charges ...

Why do I need Internet connection to play the game?

Our games require Internet access to provide multiplayer gameplay, social content and a window to the entire player community. For a...

Why can't I find a Clan War?

Clans are paired using a matchmaking algorithm. This ensures that Clans of similar combined strength are pitted against one another.  B...

Why have my gems disappeared?

If you’ve opened your village to find that gems have gone missing, it’s because they’ve somehow been spent. Usually, it’s just beca...

Why was I banned from global chat?

Clash of Clans uses an automatic report system to take care of the high number of different chat windows in the game. Several users have to...

Why do I need a Builder to upgrade walls?

The Builders have a magic hammer that is perfected especially for building and upgrading walls. This is why you need a free builder to upgra...

Why do I keep losing connection?

For a smooth Clashing experience, it's very important that you are connected to a reliable network and that your device's signal is strong. ...

Where do I find my purchase history?

To review your purchase history, please check the guides below: ANDROID 1. Enter payments.google.com, then log in with you...

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