Greetings! Thanks for contacting us. 

Sorry to hear you’ve lost access to your account. I’d like to help as soon as possible, but because this message was sent from outside the game, I need some help to put it on the right track. 

Please start a new game, finish the Tutorial, and follow these steps:

Enter settings > Help > Lost Village > "I lost my village! How do I get it back? >Open the FAQ and message us from there. Please be sure to include plenty of details regarding your game progress and account.

Our team will get back to you ASAP, so please sit tight!

Best,