Hi,
Sorry to hear you’ve had some irksome issues. We’ve released an update to solve the problem. Have you downloaded it yet?
If not, open the Google Play Store if you have an Android device or the AppStore if you have an iOS device and search for the game. If you see an update available, please download it to make sure your game is up to date.
Please keep us posted if you have any other issues, we’ll be in touch!
Best,