Hey there, thanks for contacting us.

Sorry to hear that your purchase didn’t work out. I’ve checked your game log. There isn’t any transaction matching the order mentioned in your message.

This is pretty rare, and typically due to Apple servers losing connection to your device mid-purchase. This prevents iTunes from connecting with the game, thereby stopping the order from following through completely. 

Please note, transactions are always delivered to the account they were ordered from, regardless of which Apple ID you’re using.

Because iTunes is the official merchant for all Apple purchases, please contact them directly using this link, select “Contact iTunes store support”, proceed to “Purchases, billing and redemption” and choose