Shyam Shinde AI Lead | Helpshift, Keywords Studios Shyam is an AI lead at Helpshift, Keywords Studios, expert in developing AI products using NLP, deep learning and LLM models. With over 12 years of experience in AI and data, he has developed products such as Agent Copilot, Q&A, intent detection, and multilingual search in customer support for gaming companies. Shyam's passion lies in applying conversational AI to create intelligent user experiences in the domains of customer support and gaming.