You may experience some errors when making in-app purchases. These can include:

• The in-game shop being grayed-out or not showing at all
• A ‘Please wait. Transaction is pending.’ pop-up message appearing

• A ‘Your Purchase Could Not Be Completed’ pop-up message appearing

There’s a couple of things that you can do to help with this!

On Android

• Verify that you’re logged in with a valid Google account.

• Enter your Google Play account and check your payment method and billing address.

• Update your Google Play Store application.

• Restart the game. The servers may have been too busy to process your order at the time.

On iOS

• Ensure that In-App Purchases are enabled on your device. Go to Settings > Screen Time > Content & Privacy Restrictions > App Installations & Purchases > In-app Purchases.

• Check that your device is set to the correct time and date settings.

• Ensure that your Apple ID payment method is valid, and your credit card’s verification code has been entered correctly.

• Ensure that you’ve accepted iTunes Terms and Conditions: tap your account, log out of iTunes and log back in (Settings > Apple ID > Media & Purchases > Sign Out, then log back in).

• Contact your credit card provider and check whether your card has any restrictions on in-app purchases.

If these don’t help, we kindly recommend that you contact Google Play or Apple regarding your issue. The in-game purchasing system is completely facilitated by your mobile platform provider, and they will have much greater access to your account information.

You will not be able to purchase in-game offer packs if your account has a negative Gem/Diamond balance. This occurs when you request a refund on a purchase, and the refunded item’s value is deducted from your account. Offers in-game are often valued higher than the price you pay. That’s why the number of resources removed from your account may be higher than the original cost of your purchase.