Article Summary:
Once you’ve created a Nest Account, we send an email to verify that the account was created correctly. You’ll need to click the link in that email before you can start using the your Nest Account on the Nest App or the Web. If you’re not getting the verification email, follow these steps to help.

We send the verification email immediately, so an email from [email protected] should arrive within a few minutes.

If you’ve accidentally deleted the message, you can always send another by selecting RESEND VERIFICATION in the Nest app or on the Web.

If the email doesn’t show up in your inbox, try the steps below.

Double-check the spelling on your email address

If you misspelled your email when you set up your Nest Account, you can fix it by selecting CHANGE EMAIL ADDRESS when you log in to the Nest app or the Web.

Check your spam folder

Some spam filters may move the verification email to your spam or junk folder automatically, so check spam for an email from [email protected].

If you find it in spam, add [email protected] to your safe senders list.

Add [email protected] to your whitelist or authorized senders list

Your Internet service provider (ISP) or anti-spam service - like Google Postini - may have blocked the email before it got to you.

To allow it to get through, add [email protected] to your whitelist or authorized senders list. If you’re not sure how to do that, contact your email domain support or admin to get help.

Once you’ve added [email protected] to your whitelist, resend the verification email from the Nest app or the Web.

Try verifying your Nest Account with a different email address

If you still run into trouble getting the verification email, you can always verify your Nest Account with another email address. Select CHANGE EMAIL ADDRESS when you log in to the Nest app or the Web.

Your Nest Account will automatically send a new verification email when you change the address.