Learn how to use the XFINITY Home app for mobile devices to reboot your Camera.

Did You Know? You can also reboot your Camera from your XFINITY Home Subscriber Portal.

What You'll Need
  • XFINITY Home or XFINITY Internet (This feature is available to XFINITY Internet customers except those who reside in certain areas of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Vermont, Virginia, West Virginia and Washington D.C.).
  • At least one Camera connected to your XFINITY system
  • Access to the XFINITY Home app for mobile devices

Difficulty
Easy

Rebooting Your Camera

  1. Sign in to the XFINITY Home app for mobile devices.
    • The Overview screen shows the live video feed from your primary Camera. Your screen may look slightly different depending on whether you have XFINITY Home or XFINITY Internet.
    • If you have multiple Cameras, swipe left or right on the Camera image to find the Camera you want to reboot.
    • Tap the Camera image.


       
  2. On the Camera screen, tap the three dots at the upper right.


     
  3. On the Camera Settings screen, tap Reboot camera.


     
  4. Tap Reboot Now.
  5. The Camera starts rebooting. Tap Okay to return to the Camera screen.
    • If there is a problem, you can manually reboot. Just unplug the Camera from the power outlet, wait 10 seconds and then plug it back in. The Camera will reboot, which takes about three minutes total.

That's it!