Hi Chief,

Thanks for taking the time to write in, and I’m sorry to hear about the unpleasantness you’ve experienced in the chat room.

When you come across a player who is offensive in global chat, you can use the automated reporting tool by tapping on the offending message and choosing 'Report'. Due to the high number of chat rooms and participants, we use this automated tool that collects reports and blocks frequently reported players from the chat.  We’ll continue monitoring the game to the best of our ability, but at the same time we're counting on you to help us by using this tool.

There is also a “Mute” function, which allows you to hide another player's messages from your global chat window. However, a player you have muted will still be able to see your messages. The list of muted players will be reset next time you launch the game.