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1st generation Nest Learning Thermostat Installation Guide

Article Summary:You can download a PDF version of the installation guide for the 1st generation Nest Learning Thermostat here.This guide wi...

2nd generation Nest Learning Thermostat Installation Guide

Article Summary:You can download a PDF version of the installation guide for the 2nd generation Nest Learning Thermostat here. This guide w...

2nd generation Nest Learning Thermostat technical specifications

Article Summary:The technical specifications of the 2nd generation Nest Learning Thermostat.HVAC CompatibilityThe Nest Learning Thermostat ...

2nd generation Nest Learning Thermostat Welcome Home guide

Article Summary:You can download a PDF version of the 2nd generation Nest Learning Thermostat Welcome Home guide here.This guide will walk ...

3rd generation Nest Learning Thermostat Welcome Home guide

Article Summary:You can download a PDF version of the 3rd generation Nest Learning Thermostat Welcome Home guide here.This guide will walk ...

A low battery level will cause the Nest Learning Thermostat to disconnect from the Internet

Article Summary:Under normal conditions, the Nest Learning Thermostat charges its battery from the low voltage wires on your heating and co...

A step-by-step guide to installing the 1st generation Nest Learning Thermostat

Article Summary:This article will walk you through installing the 1st generation Nest Learning Thermostat.If you've ever installed a po...

A step-by-step guide to setup on the Nest Learning Thermostat

Article Summary:After installing your Nest Learning Thermostat or resetting it to defaults, you’ll be asked a series of questions about you...

An introduction to learning on the Nest Learning Thermostat

Article Summary:While learning starts the minute you install your Nest Learning Thermostat, it takes time. Here's what to expect from your ...

Are my Nest Protects still interconnected if my Wi-Fi goes down?

Article Summary:While Wi-Fi and a Nest account are required to interconnect multiple Nest Protects, if your Wi-Fi connection is lost at any...

Are there any issues with streaming Nest Cam over a mobile Wi-Fi hotspot?

Article Summary:While it is possible to stream Nest Cam video with a personal hotspot, it isn't recommended since it may not be reliable en...

Best practices for setting up Activity Zones

Article Summary:Here are some guidelines to get the most out of your Activity Zones and alerts for the things you care about most.Keep fore...

Can I buy a Nest Aware subscription for someone else as a gift?

Article Summary:No, Nest currently does not support gifting subscriptions.Subscriptions are connected to the home they are purchased for an...

Can I connect Nest products to the Internet with a personal or mobile hotspot?

Article Summary:While it is possible to use Nest products with a personal hotspot, it isn't recommended. You shouldn't use Nest Protect wit...

Can I mix and match displays and bases from different generation Nest Thermostats?

Article Summary:Each generation Nest Thermostat has its own unique hardware design that’s improved over the previous generation – inside an...

Can I trade in the 1st generation Nest Protect for a free or discounted 2nd generation Nest Protect?

Article Summary:No, there is no trade-in program for the 1st generation Nest Protect. The 1st generation Nest Protect will continue to rece...

Can I use Nest Protect in California?

Article Summary:Yes, Nest Protect can be used in California. While California requires that some smoke alarms have 10-year sealed batteries...

Can Nest Cam pan left and right?

Article Summary:No. Nest Cam’s view is fixed in place. While you can’t move it left and right remotely, the wide angle lens gives you a 130...

Can Nest Cam see in the dark?

Article Summary:Yes, Nest Cam has Night Vision so you can see what’s happening without turning on a light. You can check on your sleeping c...

Explaining Nest Learning Thermostat numbers

Article Summary:Throughout nest.com, on our packaging, and in our ads and videos we tell you how certain Nest Learning Thermostat features ...

Frequently asked questions regarding the Nest Protect safety notice

Article Summary:The latest information and answers to common questions regarding Nest Protect's recent safety notice to customers.As of Apr...

Help with Nest Learning Thermostat wiring problems

Article Summary:If you're having trouble connecting the wires to your Nest Learning Thermostat or you're getting wiring errors, help is av...

How can I tell which Nest Learning Thermostat I have?

Article Summary:Currently, there are three generations of the Nest Learning Thermostat. They look similar, and share a lot of the same grea...

How can I tell which Nest Protect I have?

Article Summary:This guide will help you quickly identify if you have a 1st or 2nd generation Nest Protect, and if it’s battery powered or ...

How do I check the level of my Nest Protect battery?

Article Summary:Nest Protect will let you know if the battery level is low, for both Battery and Wired (backup battery). You can check your...

How do I enroll in the Safety Rewards program?

Article Summary:When you’ve found a Safety Rewards program that you’d like to participate in, it’s easy to enroll. Just set up and install ...

How do I install my 3rd generation Nest Learning Thermostat?

Article Summary:In most homes, installing a Nest Learning Thermostat is an easy DIY project that takes 20-30 minutes. Follow the detailed s...

How do I install my Nest Protect (Battery)?

Article Summary:You can install your Nest Protect (Battery) in just a few minutes with what’s in the box and a screwdriver.Before you start...

How do I install my Nest Protect (Wired 120V)?

Article Summary:If you’ve ever installed a light switch or overhead light, you should be comfortable installing Nest Protect (Wired 120V). ...

How do I know if my heating and cooling system works with the Nest Learning Thermostat?

Article Summary:The Nest Learning Thermostat works with over 95% of 24V heating and cooling systems, including gas, electric, oil, solar, h...

How do I move my Nest Cam to a different location?

Article Summary:Moving your camera is easy to do. If you’re moving it to a different spot with the same Wi-Fi network, all you need to do i...

How do I remove my 1st gen Nest Protect and replace it with a 2nd gen Nest Protect?

Article Summary:The backplate and line voltage adapter for 2nd generation Nest Protects are different from the 1st generation. You can easi...

How do I remove Nest Protect from my Nest Account?

Article Summary:You can remove a Nest Protect from your Nest Account with the Nest app or on the Web. Here’s how.To remove a Nest Protect f...

How do I rename my Nest Protect after it has been installed?

Article Summary:If you move a Nest Protect to another room in your house or it has the wrong name, you can update the name from the Nest ap...

How do I replace my Nest Protect’s batteries?

Article Summary:When it’s time to replace your Nest Protect’s batteries, you can follow the steps in this article to learn how.How will I k...

How do I replace the backup batteries of my Nest Protect (Wired 120V)?

Article Summary:These are the steps to replace the backup batteries of your Nest Protect (Wired 120V).How will I know if I need to replace ...

How do I replace the batteries of my Nest Protect (Battery)?

Article Summary:These are the steps to replace the batteries of your Nest Protect (Battery).How will I know if I need to replace the batter...

How do I schedule my Nest Cam to turn on or off?

Article Summary:You can use the Nest app to schedule when your Nest Cam turns off and on. It’s easy to create a unique schedule for each da...

How do I silence Nest Protect?

Article Summary:As long as smoke levels aren’t too high, all Nest Protects can be silenced by pressing the Nest button. If you have a 2nd g...

How do I watch my Video History on my phone or tablet?

Article Summary:If you are a Nest Aware with Video History subscriber, all of your video footage is recorded to the cloud. You can watch yo...

How does manually editing my schedule on the Nest Learning Thermostat affect Auto-Schedule?

Article Summary:Nest Sense uses its unique Auto-Schedule feature to create a comfortable temperature schedule from the changes you make to ...

How does my Nest Learning Thermostat get local time and weather for my country?

Article Summary:In order to set the local time and determine the weather forecast, the Nest Learning Thermostat needs to know it’s geograph...

How does my Nest Thermostat control heating and cooling during an Energy Rush Hour?

Article Summary:If you’ve signed up for the Rush Hour Rewards program, you’ll get a message from the Nest app and on your thermostat that y...

How should I clean my Nest Cam or Dropcam?

Article Summary:Both Nest Cam and Dropcam have a coated glass lens that’s engineered to provide the clearest HD picture possible, day and n...

How to access your Nest Protect with the Nest app

Article Summary:The Nest app lets you control and get information about your Nest Protect with a computer, phone or tablet and an Internet ...

How to check your Works with Nest connections and manage them with the Nest app

Article Summary:If you want to view information about your active Works with Nest connections and make changes, it’s easy to do with the Ne...

How to connect Nest Protect to a hidden wireless network

Article Summary:Here’s how to connect your Nest Protect to a hidden wireless network.Some people like to keep their Wi-Fi network hidden as...

How to reset your Nest Account password

Article Summary:To reset your Nest Account password, you will either need to know your current password or have access to the email address...

How to set up a 1st gen Nest Protect with the Nest app

Article Summary:Before you install your Nest Protect on the ceiling or wall, you should set it up with the Nest app. It only takes a few mi...

How to set up a 2nd gen Nest Protect with the Nest app

Article Summary:Before you install your Nest Protect on the ceiling or wall, you should set it up with the Nest app. It only takes a few mi...

How to tell if your B wire is really a common wire in disguise

Article Summary:While usually a wire labeled B goes in the Nest Learning Thermostat's O/B connector, for some systems the B wire is actuall...

How to tell if your wired 120V Nest Protect isn’t receiving power and what to do

Article Summary:If you have a wired 120V Nest Protect, the Nest app will notify you if it loses power but is still connected to Wi-Fi. This...

How to troubleshoot P002 and P013 errors and other setup problems if you’re using an iPhone 6 or iPhone 6+ on Verizon or T-Mobile to set up Nest Protect

Article Summary:If you’re having trouble setting up your Nest Protect with your iPhone 6 or 6+, you should switch off cellular data in iPho...

How to update the Nest app to 5.0 on Android devices

Article Summary:We’ve made many improvements to the Nest app 5.0. including Nest Cam support, bug fixes, security updates and more. Because...

I am experiencing intermittent connectivity with my Wi-Fi network

Article Summary:If your Nest Learning Thermostat has previously connected to your network but intermittently disconnects, follow the troubl...

I can’t log into my Nest Account on the Web or with the Nest app

Article Summary:If you’re having trouble logging into your Nest Account on the Web or with the Nest app, follow the tips and troubleshootin...

In what countries is Nest Aware available?

Article Summary:Nest Aware subscriptions are currently available in the United States, Canada, France, UK, Ireland, Belgium, and the Nether...

Installing the 1st generation Nest Learning Thermostat (video)

Article Summary:Need help installing the 1st generation Nest Learning Thermostat? Here is a video that will walk you through the process.

Installing the 2nd generation Nest Learning Thermostat (video)

Article Summary:Need help installing the 2nd generation Nest Learning Thermostat, Here is a video that'll walk you through the process.

Installing the 3rd generation Nest Learning Thermostat (video)

Article Summary:Need help installing the 3rd generation Nest Learning Thermostat? Here is a video that'll walk you through the process.

I’d like to stop participating in Safety Rewards, how can I cancel it?

Article Summary:You can cancel Safety Rewards in one of two ways, whichever is easier for you: contact your insurance company and ask them ...

Learn more about Safety Rewards

Article Summary:Safety Rewards is a program that helps Nest Protect owners get discounts on their home insurance, and discounts on Nest Pro...

Learn more about the Extended Pro Warranty for the Nest Learning Thermostat

Article Summary:Nest Pros can now offer their customers a three year warranty extension on the 3rd generation Nest Learning Thermostat, for...

Learn more about the Nest Protect sensors

Article Summary:Nest Protect has eight sensors that allow it to know what’s happening in a room and detect dangerous levels of smoke and ca...

Learn more about the Nest Thermostat’s Quick View screen

Article Summary:The Quick View screen gives you a clean, icon-based interface with key information. You can quickly see weather, indoor tem...

Learn more about what you can do with the Nest app

Article Summary:The free Nest app lets you set up your Nest products, see their status, change their settings and more. Here’s an introduct...

My humidifier isn’t working during a System Test, what do I do?

Article Summary:If your humidifier doesn’t turn on during a System Test and you get a T08 error, here are a few things you can do to troubl...

My Nest Cam is mounted on the ceiling, so the video is upside down. What can I do so it’s right side up?

Article Summary:You can turn the camera in the stand, or you can rotate the video 180º with the Nest app.In some cases, you may find that m...

My Nest Protect batteries seem low right out of the box

Article Summary:After setup, it is possible Nest Protect will chirp or notify you in the app that the batteries are low. If this happens, i...

My Nest Thermostat won’t turn on, what can I do to fix it?

Article Summary:The Nest Thermostat has a rechargeable battery that gets its charge directly through your heating or cooling system wires. ...

My new home has Nest Protect already installed, what do I do now?

Article Summary:If you recently moved into a home or apartment that already has Nest Protect alarms installed, it’s simple to connect them ...

My old thermostat has two labels for each connector

Article Summary:Some thermostats have two labels for each connector: one for conventional systems and one for heat pump systems. To determi...

My phone’s camera won’t scan the QR code, what can I do?

Article Summary:Nest Cam and Nest Protect both have a QR code for quick setup. If your phone or tablet’s camera is having trouble scanning ...

My radiant underfloor heating isn’t working during a System Test, what do I do?

Article Summary:If your radiant system isn’t heating during a System Test and you get a T05 error, here are a few things you can try to tro...

Nest Protect fails to connect to Wi-Fi during setup

Article Summary:During setup, Nest Protect will attempt to connect to the Internet once you’ve selected your Wi-Fi network and entered your...

Nest Protect says software can’t be updated because of a low battery. What do I do?

Article Summary:If the batteries are too low for Nest Protect to update its software, you will need to replace the batteries and Nest Prote...

Nest Protect system requirements and technical specifications

Article Summary:The system requirements and technical specifications for the Nest Protect (Battery) and Nest Protect (Wired 120V). N...

Nest store returns and cancellations policy

Article Summary:Nest store online orders cannot be cancelled once they’ve been placed. But you have 30 days to return your purchase for a r...

Nothing happens after I remove the battery tab from Nest Protect

Article Summary:Here are some troubleshooting steps you can take if Nest Protect doesn’t power on immediately after the battery tab has bee...

Recommended Wi-Fi router and access point settings for use with Nest products

Article Summary:Setting up a wireless router or access point can be tricky. Here’s how to set up your Wi-Fi hardware to ensure the best per...

See what’s new in the Nest app 5.0 update

Article Summary:The Nest app for your phone, tablet and computer has a new look, plus more features that make it easier to control and mana...

Shipping & availability FAQs

Article Summary:Purchases made on the Nest store ship as soon as your product is available. Here are the answers to some of the most freque...

Shouldn't a carbon monoxide (CO) alarm be installed near the floor?

Article Summary:Carbon monoxide (CO) is slightly lighter than air, so carbon monoxide alarms are effective when placed on the ceiling or hi...

Sign up to receive email updates about new energy saving programs from Nest and Southern Company

Article Summary:Customers of Alabama Power, Georgia Power, Gulf Power, and Mississippi Power can stay up to date on the partnership with Ne...

Some Wi-Fi routers can cause the Nest Learning Thermostat to restart frequently or unexpectedly

Article Summary:If you’ve noticed your Nest Learning Thermostat restarting unexpectedly or have intermittent Wi-Fi connectivity, the proble...

Tell us about your Nest Pro installation experience

Article Summary:We want to be sure that our network of Nest Pro installers is up to our standards - and yours. We’ll email you a survey aft...

The Nest Learning Thermostat and proprietary systems

Article Summary:Some heating and cooling systems use their own proprietary communication protocols instead of commonly accepted standards. ...

The Nest Learning Thermostat can’t detect wires that are installed

Article Summary:The Nest Learning Thermostat detects wires by testing them in two ways: mechanically (is a wire inserted?) and electrically...

Tour of the Nest Learning Thermostat temperature screen

Article Summary:The Nest temperature screen displays the current temperature, target temperature, system status and the Nest Leaf.The tempe...

Troubleshooting a P002 error or connection problem when setting up a Nest Protect

Article Summary:Here are detailed troubleshooting steps if you're getting a P002 error when adding Nest Protects to your Nest Account. The ...

Troubleshooting a P009 error or connection problem when setting up a Nest Protect

Article Summary:Here are detailed troubleshooting steps if you're getting a P009 error when adding Nest Protects to your Nest Account. The ...

Troubleshooting a P013 error or connection problem when setting up a Nest Protect

Article Summary:Here are detailed troubleshooting steps if you're getting a P013 error when adding Nest Protects to your Nest Account.The N...

Troubleshooting a P018 or P008 error when setting up a Nest Protect

Article Summary:Here are detailed troubleshooting steps if you're getting a P018 or P008 error when adding Nest Protects to your Nest Accou...

What are Activity Zones, and how do I create them?

Article Summary:Activity Zones tell your Nest Cam to pay closer attention to motion in specific areas. To use Activity Zones you’ll need a ...

What are the differences between Dropcam and Dropcam Pro?

Article Summary:Dropcam (previously known as Dropcam HD) allows you to have a simple, intuitive and affordable way to keep an eye on the th...

What are the different types of fires?

Article Summary:Fires are categorized by how fast they burn: fast-flaming and slow-starting smoldering fires. Nest Protect can detect both....

What are the safety guidelines for my Nest Cam?

Article Summary:There are a few common-sense safety guidelines that you should follow. Keep Nest Cam out of reach of children and pets, onl...

What are the symptoms of carbon monoxide poisoning?

Article Summary:The symptoms related to carbon monoxide (CO) poisoning can be misdiagnosed, as they are similar to flu symptoms. If your al...

What do the lights mean on Nest Protect?

Article Summary:This table tells you more about what the Nest Protect light ring means and what you can expect to see.What you will see eve...

What does Nest do with private data?

Article Summary:Keeping your data private and secure is incredibly important to us. We also want you to have access to your own data, espec...

What does the exclamation point inside the settings icon on my Nest Learning Thermostat mean?

Article Summary:When your Nest Thermostat is disconnected from the Internet, an exclamation point will appear inside the settings icon.You ...

What happens if I move?

Article Summary:If you move and are leaving Nest behind, go into Settings and select the “Reset” option on your Nest Learning Thermostat. F...

What is a multistage system?

Article Summary:Multistage heating and cooling systems help households use less energy. The Nest Learning Thermostat is compatible with up ...

What is a System Test and how do I test my heating or cooling system?

Article Summary:We recommend that you test your heating and cooling system during setup to make sure that all systems are working correctly...

What is Airwave?

Article Summary:Airwave™ uses exclusive software algorithms running inside the Nest Learning Thermostat to automatically lower air-conditio...

What is an evacuation plan?

Article Summary:An evacuation plan lays out how to exit a building safely during an emergency. Every member of your family should be famili...

What is Auto-Tune?

Article Summary:Auto-Tune is a unique Nest Thermostat technology that finds ways to lower your energy bill, then automatically implements t...

What is Cool to Dry?

Article Summary:With Cool to Dry, the Nest Learning Thermostat uses your air conditioner (AC) to reduce excessive humidity and help create ...

What is Early-On?

Article Summary:Early-On is a Nest Learning Thermostat feature that turns heating or cooling on early to get you to the temperature you wan...

What is Emergency Contact for Nest Protect?

Article Summary:The emergency contact is a number you can enter in the Nest app for reference and use in case there’s an Emergency Alarm fr...

What is Emergency Shutoff?

Article Summary:When Nest Protect detects emergency levels of smoke or carbon monoxide (CO), the Nest Thermostat can automatically shut off...

What is Nest Cam’s Talk and Listen feature and how does it work?

Article Summary:You can use your Nest Cam to talk with family members, pets, and anyone else near the camera. The Nest app lets you see wha...

What is Nightly Promise?

Article Summary:Have you ever woken up in the middle of the night because your smoke alarm was chirping? Nest Protect has a better way: Nig...

What is Pathlight?

Article Summary:Pathlight lights your way in the dark. Pathlight briefly turns on when you walk under your Nest Protect, then turns off aga...

What is Pro Setup?

Article Summary:Pro Setup is an advanced Nest Learning Thermostat configuration menu that enables professional installers to set up complex...

What is Self Test?

Article Summary:Nest Protect tests itself to make sure that its batteries, sensors, speaker, horn, and Wi-Fi connection are working. You’ll...

What is the star connector on the 2nd and 3rd generation Nest Learning Thermostats?

Article Summary:The 2nd and 3rd Nest Learning Thermostats include a * connector that can be used for a few different functions: stage 3 hea...

What is the USB port on the back of Nest Protect used for?

Article Summary:The micro-USB port on the back of Nest Protect is to make sure that a Nest support team member has every option available w...

What is Time-to-Temperature?

Article Summary:With Time-to-Temperature, the Nest Learning Thermostat displays how long it will take for your home to reach the temperatur...

What is True Radiant?

Article Summary:True Radiant is a Nest Learning Thermostat feature that keeps homes with in-floor radiant or boiler-and-radiator systems mo...

What is Wireless Interconnect?

Article Summary:Nest Protect’s Wireless Interconnect feature allows all Nest Protects to talk to one another, letting you know what’s happe...

What is wireless interference and how do I troubleshoot it?

Article Summary:If you’re having trouble connecting Nest products or other wireless devices, or suffer from slow network communications or ...

What kind of heating do I have?

Article Summary:The Nest Learning Thermostat needs to know what kind of heating system you have so it can correctly control it. To help yo...

What kind of USB cable is included with Nest Cam and how long is it?

Article Summary:A 10 ft (3m) long micro-USB cable is included with Nest Cam.The provided cable (USB to micro-USB connection) has been verif...

What kinds of data is shared between Nest and Works with Nest developers?

Article Summary:Data that is shared over a Works with Nest connection is secure and limited to the information listed in the permission scr...

What languages does the Nest Learning Thermostat support?

Article Summary:All Nest Learning Thermostats include the official languages of the countries where it is sold. Choose the language you pre...

What should I do if I can’t view Nest Cam video on my phone or tablet?

Article Summary:Nest Cam lets you keep an eye on things with your phone or tablet. If you’re having issues watching your camera’s live stre...

What should I do if Nest Protect detects smoke in my home?

Article Summary:If Nest Protect senses smoke and gives you a Heads-Up during a nuisance alarm (like steam from the shower or smoke from coo...

What should I do if Nest Protect’s speaker or horn can’t be verified during Sound Check or Safety Checkup?

Article Summary:2nd generation Nest Protect has a built-in microphone that lets it check its own speaker and horn during both Sound Check a...

What to expect when turning off the power to your HVAC system while you’re away

Article Summary:Sometimes you might turn off the power to your heating and cooling system in your home or in your vacation home to save ene...

What's the USB port on the back of the Nest Learning Thermostat display for?

Article Summary:The USB port on the back on the Nest Learning Thermostat display is primarily for service use, but it can also be used to q...

When do I need to replace my Nest Protect?

Article Summary:Nest Protect will speak to you and send a notification in the Nest app when it needs to be replaced – either because it has...

When I enroll in Safety Rewards, what kind of data is shared with my insurance company?

Article Summary:The Safety Rewards data you authorize Nest to share is secure and is limited to basic summarized information that verifies ...

When I remove the display, my heating and cooling turns off

Article Summary:If you detach the Nest Thermostat display from the base, it will stop heating or cooling.When the Nest Learning Thermostat'...

When the Nest Learning Thermostat needs a common "C" wire

Article Summary:While we find that in the vast majority of homes the Nest Learning Thermostat can charge its built-in battery using the hea...

Where can I buy the black Nest Protect?

Article Summary:Black Nest Protect is available for purchase exclusively on nest.com.Both Nest Protects - black and white - can be purchase...

Where should I put Nest Cam so it records what I want?

Article Summary:Your Nest Cam is versatile enough to mount almost anywhere you want to place it in your home. Where it should go depends on...

Which Heads-Up alerts and Emergency Alarms can I silence?

Article Summary:All Heads-Up alerts and some Emergency Alarms can be silenced. However, if smoke levels are too high, then the alarm can’t ...

Which rooms in my home need a Nest Protect?

Article Summary:It is recommended that you place Nest Protect inside and outside any sleeping area, on every floor, and at the top of stair...

While trying to select my Wi-Fi network, the list of available networks keeps changing

Article Summary:The Nest Learning Thermostat's list of accessible Wi-Fi networks changes as the it continues to scan for local networks.The...

Why am I not receiving my Nest Account email verification?

Article Summary:Once you’ve created a Nest Account, we send an email to verify that the account was created correctly. You’ll need to click...

Why do I need to use the Nest app to set up my Nest Protect?

Article Summary:Using the Nest app on your smartphone or tablet is the most secure and convenient way to connect your Nest Protect to Wi-Fi...

Why does the temperature keep rising after my heater has turned off?

Article Summary:In some situations with certain types of heating systems, it might appear that it’s heating your home beyond the target tem...

Why doesn't Nest Protect have wired interconnect?

Article Summary:Some smoke and carbon monoxide (CO) alarms communicate with each other through wires. Nest Protects speak to each other wir...

Why doesn’t the Nest Learning Thermostat start my system immediately when the temperature is above or below the target temperature?

Article Summary:Sometimes you may set your thermostat to 70°F/21ºC, but it's 69°F/20.5ºC inside and the heat isn't turning on. That's becau...

Why haven't I received my Nest Home Report?

Article Summary:The Nest Home Report is a monthly email sent out by Nest summarizing your heating and cooling usage, safety events, and oth...

Why is the temperature my Nest Thermostat detects different than my old thermostat?

Article Summary:In some situations, the room temperature that the Nest Thermostat displays may be different from another thermostat or ther...

Why is there a blinking green light on the Nest Learning Thermostat display?

Article Summary:A small light on the Nest Learning Thermostat display will flash green when Nest is updating software or restarting. Updati...

Why it’s important to name each of your Nest Protects

Article Summary:When an individual Nest Protect senses smoke or carbon monoxide, all interconnected Nest Protects in your home will tell yo...

Will a restart or software update interrupt the Nest Learning Thermostat's current heating and cooling schedule?

Article Summary:When your Nest Learning Thermostat restarts or installs a software update, it will briefly pause then resume heating or coo...

Will my 1st and 2nd generation Nest Protects work together?

Article Summary:Yes, 1st and 2nd generation Nest Protects can be wirelessly interconnected, so that when one alarms, the others will also s...

Will the Nest Learning Thermostat work in an office or a small business?

Article Summary:Discover how the Nest Learning Thermostat works in an office or small business.To use the Nest Learning Thermostat to save ...

What’s new with Enhanced Auto-Schedule?

Article Summary:Auto-Schedule does all the work of programming your Nest Thermostat for you, and now it does it even better. All Nest Learn...

My wired Nest Protect’s green power light is on, but the Nest app says the power is out, what should I do?

Article Summary:If the Nest app reports a different power status than the Protect itself, it's usually because of a delay in updating its s...

Learn how Nest Protect and Nest Learning Thermostat work together

Article Summary:Nest products work together to improve your safety and comfort. Nest Protect helps the Nest Learning Thermostat know when ...

What should I do if carbon monoxide is detected in my house?

Article Summary:Because you can't smell or see carbon monoxide (CO), when Nest Protect alerts you that there is carbon monoxide in your hom...

What happens to Works with Nest connections when I remove a Nest product from my Nest Account?

Article Summary:Removing a Nest Learning Thermostat or Nest Protect from your Nest Account will disable all Works with Nest features that d...

What is Steam Check?

Article Summary:There’s nothing better than a hot shower to relax, but sometimes all that steam can make your smoke alarm go off when you o...

What is the best way to clean the Nest Learning Thermostat?

Article Summary:If the Nest Thermostat gathers a few fingerprints, just wipe it with a soft, damp cloth.The best way to clean your Nest Lea...

My Wi-Fi network does not appear in the list of available networks during setup

Article Summary:When you set up and connect Nest Protect to Wi-Fi for the first time it scans for available networks. If your Wi-Fi network...

Troubleshooting Nest Protect’s Wi-Fi connection

Article Summary:While Nest Protect doesn't require a Wi-Fi connection, additional features like mobile notifications and automatic software...

Why are interconnected smoke alarms better than standalone smoke alarms?

Article Summary:Interconnected smoke and carbon monoxide alarms offer you more protection by alerting you, wherever you are in your home, a...

Where in the room should I install my Nest Protect?

Article Summary:Place your Nest Protect alarm on the ceiling to monitor both smoke and carbon monoxide levels. If you have additional quest...

What reasons does the Nest Home Report consider to account for changes in my energy use

Article Summary:In the monthly Nest Home Report, one section highlights reasons that your energy use has changed since last month. Here are...

What’s the difference between Heads-Up and Emergency Alarms?

Article Summary:Before turning on a loud, emergency alarm, Nest Protect gives you a gentle Heads-Up as an early warning. Nest Protect light...

Will my Nest Cam reconnect to my Wi-Fi network automatically?

Article Summary:Nest Cam remembers your Wi-Fi network information, so if it gets disconnected, unplugged, loses power, or your Wi-Fi networ...

Will my Dropcam Pro fit in the Nest Cam stand?

Article Summary:Yes, Nest Cam and Dropcam Pro stands are interchangeable. However, older Dropcam models, like Dropcam HD, will only fit the...

Can I install Nest Protect if I don’t have supported smartphone or tablet?

Article Summary:You can install Nest Protect without a smartphone or tablet and it will function as a stand-alone smoke and carbon monoxide...

Do I need Wi-Fi to use the Nest Learning Thermostat?

Article Summary:While the Nest Learning Thermostat doesn't need a Wi-Fi connection, additional features are available when the Nest Thermos...

How do I change the language of my Nest Protect?

Article Summary:Depending on where you purchased it, your Nest Protect will come with one or more languages installed. These are the langua...

How does the 2nd generation Nest Protect help reduce nuisance alarms?

Article Summary:Nest Protect uses a custom, dual-wavelength Split-Spectrum smoke sensor, a redesigned smoke chamber, and an exclusive smoke...

Troubleshooting the Nest Learning Thermostat's Wi-Fi connection

Article Summary:While the Nest Thermostat doesn't require a Wi-Fi connection, additional features like remote control and automatic softwar...

There’s a wiring error message on my Nest Learning Thermostat. What should I do?

Article Summary:If you get an error code numbered between E52 and E58 or between E102 and E108, there are some simple things to check. Here...

Certain routers can cause the Nest Learning Thermostat to intermittently disconnect from the Internet

Article Summary:The Nest Learning Thermostat needs to be connected to the Internet in order for you to access and control it from your Nest...

I’ve just installed my Nest Thermostat and it won’t turn on, what should I do?

Article Summary:The Nest Learning Thermostat will turn on automatically after you’ve properly connected your heating and cooling system wir...

My Wi-Fi network doesn't appear in the list of available networks on the Nest Learning Thermostat

Article Summary:When joining a Wi-Fi network, Nest scans and displays a list of all local wireless networks it can find in your area. If yo...

What is the difference between Nest Protect (Wired 120V) and Nest Protect (Battery)?

Article Summary:While both Nest Protect (Battery) and Nest Protect (Wired 120V) have the same core features, there are a few small differen...

What is carbon monoxide?

Article Summary:Carbon monoxide (CO) is an invisible, odorless, tasteless gas produced when fuels don’t burn completely, or are exposed to ...

Where can I find products that work with Nest?

Article Summary:There are several ways to find Works with Nest products both online and at retail stores. Here’s how. If you want to see...

The Nest Learning Thermostat shows eight blue rotating dots during startup

Article Summary:It’s normal for the Nest Learning Thermostat to display eight blue rotating dots during start up. But if this screen doesn’...

Troubleshooting when one or more Nest Protects in my home are offline in the Nest app or on the Web

Article Summary:This article outlines troubleshooting steps you can take if one or more of your Nest Protects shows up as offline in the Ne...

Why is cooling or heating sometimes delayed?

Article Summary:The Nest Learning Thermostat will sometimes delay or prolong heating and cooling for a few minutes. This prevents damage to...

What do I do if I can’t watch my Nest Cam video on my computer?

Article Summary:On occasion, you may find that the Nest app says the camera is off, not connected, or continually loading. Here are some he...

Can I install the Nest Learning Thermostat myself?

Article Summary:If you've ever installed a power outlet or an overhead lighting fixture - you'll be more than comfortable installing your N...

I don’t see my cameras in the Nest app, or they’re listed in the wrong home

Article Summary:A small number of our customers can’t see their Dropcam or Nest Cam cameras in the Nest app, or they appear in the wrong ho...

Nest Protect 1st generation system requirements and technical specifications

Article Summary:The system requirements and technical specifications for the 1st generation Nest Protect (Battery) and Nest Protect (Wired ...

Why is my Nest Cam warm to the touch?

Article Summary:Like any electronic device, Nest Cam produces heat while it’s on. It’s normal for Nest Cam to get warm to the touch, but th...

What's the USB port on the back of the Nest Learning Thermostat for?

Article Summary:The USB port on the back on the Nest Learning Thermostat can be used to quickly charge the battery. In rare cases it is use...

Learn more about changing your air filter

Article Summary:Forced air systems require regular filter changes to keep the system running efficiently. Here we cover what kinds of filte...

What is the difference between Nest Protect (Wired 120V) and Nest Protect (Battery)?

Article Summary:While both Nest Protect (Battery) and Nest Protect (Wired 120V) have the same core features, there are a few small differen...

What is carbon monoxide?

Article Summary:Carbon monoxide (CO) is an invisible, odorless, tasteless gas produced when fuels don’t burn completely, or are exposed to ...

Where can I find products that work with Nest?

Article Summary:There are several ways to find Works with Nest products both online and at retail stores. Here’s how. If you want to see...

The Nest Learning Thermostat shows eight blue rotating dots during startup

Article Summary:It’s normal for the Nest Learning Thermostat to display eight blue rotating dots during start up. But if this screen doesn’...

Troubleshooting when one or more Nest Protects in my home are offline in the Nest app or on the Web

Article Summary:This article outlines troubleshooting steps you can take if one or more of your Nest Protects shows up as offline in the Ne...

Why is cooling or heating sometimes delayed?

Article Summary:The Nest Learning Thermostat will sometimes delay or prolong heating and cooling for a few minutes. This prevents damage to...

What do I do if I can’t watch my Nest Cam video on my computer?

Article Summary:On occasion, you may find that the Nest app says the camera is off, not connected, or continually loading. Here are some he...

Will my Dropcam camera get any software updates now that Nest Cam is available?

Article Summary:Yes, both Dropcam HD and Dropcam Pro cameras received software feature improvements when Nest Cam was released and will con...

Can I install the Nest Learning Thermostat myself?

Article Summary:If you've ever installed a power outlet or an overhead lighting fixture - you'll be more than comfortable installing your N...

I don’t see my cameras in the Nest app, or they’re listed in the wrong home

Article Summary:A small number of our customers can’t see their Dropcam or Nest Cam cameras in the Nest app, or they appear in the wrong ho...

Nest Protect 1st generation system requirements and technical specifications

Article Summary:The system requirements and technical specifications for the 1st generation Nest Protect (Battery) and Nest Protect (Wired ...

Why is my Nest Cam warm to the touch?

Article Summary:Like any electronic device, Nest Cam produces heat while it’s on. It’s normal for Nest Cam to get warm to the touch, but th...

What's the USB port on the back of the Nest Learning Thermostat for?

Article Summary:The USB port on the back on the Nest Learning Thermostat can be used to quickly charge the battery. In rare cases it is use...

What is the difference between manually putting my Nest Thermostat into Away mode and Auto-Away?

Article Summary:In order to save energy when you’re not home, you can manually put your Nest Thermostat into Away mode, or take it out of A...

Learn more about changing your air filter

Article Summary:Forced air systems require regular filter changes to keep the system running efficiently. Here we cover what kinds of filte...

1st generation Nest Learning Thermostat Installation Guide

Article Summary:You can download a PDF version of the installation guide for the 1st generation Nest Learning Thermostat here.This guide wi...

1st generation Nest Learning Thermostat Installation Guide

Removed the update, please sync accordingly..... Article Summary:You can download a PDF version of the installation guide for the 1st gene...

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2nd generation Nest Learning Thermostat Installation Guide

Article Summary:You can download a PDF version of the installation guide for the 2nd generation Nest Learning Thermostat here. This guide ...

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You can check your order Click on the current order tab click on the order status button now you can see the status of order....