Hi there,

Thanks for writing in.

Sorry to hear about the trouble with your order. I’ve looked up your profile. Posted below are any recent, successfully delivered purchases attributed to your game’s account:

[ENTER TRANSACTIONS HERE]

If you haven’t received an order completed more than 24 hours ago, please reply with a full copy of that purchase’s Google Play Store receipt.

Receipts can be found via e-mail, or by logging into Google Wallet.

Please note: Supercell employees will NEVER ask for Credit Card or Bank statement screenshots or information. These are not applicable to our support systems. 

Thank you for your time, please keep me posted.