First I need to locate your order in our system. Please reply with a copy of the receipt, or the transaction ID for your disputed purchase.

Here are a couple ways to find the receipt / transaction ID:

• Open your related e-mail account, and search the inbox for "Google Play order receipt." 
  
• Select the order on your Google Payments transactions page to view your receipt.
  

And here are some examples of what transaction ID’s might look like:

•15731260465432498277.0123456789012345

•1234567890123456.1234567890123456

•G