Dear Clasher,

We’ve recently been experiencing gem delivery issues affecting a small group of Android players.

I apologize for the delay, but can confirm that your order has been made. I’m happy to let you know that we have now added the Gems to your account, with an added bonus for your troubles and patience.

It would mean a great deal to us if you could help by replying to the following questions, in our effort to tackle this problem once and for all:

1. Do you use more than one Google account on your device?

2. Do you play more than one Clash of Clans account on the same device?

3. Did you see anything out of the ordinary on your device at the time of making the order?

Thanks a lot for your cooperation -- we’re working as fast as we can to solve the problem, to make sure you neve