Article Summary:
If you’re having trouble setting up your Nest Protect with your iPhone 6 or 6+, you should switch off cellular data in iPhone settings and try again.

With T-Mobile or Verizon cellular data on, you're most likely to get a P002 or P013 error during setup, but it's possible that you'll see another error number to the right of the Nest Protect image.

Note for iOS users:

If you're seeing this error when setting up a 2nd gen Nest Protect, and if you have Bluetooth disabled, try setup with Bluetooth enabled. Enable Bluetooth on your iPhone or iPad and tap the Try again button.

If you see this error when you have Bluetooth enabled, try moving your iPhone or iPad closer to your Nest Protect, and make sure that there isn't any interference from other Bluetooth and wireless devices.

What is wireless interference, and how do I troubleshoot it? >

To solve the problem:

1. Go to iOS Settings>> Cellular, then switch off Cellular Data.
2. Quit and restart the Nest app on your iPhone. If you need guidance how to do this, follow these instructions.
3. Press the Nest button 3 times, or until 'Cancelled' is spoken. Nest Protect's light will turn off.

These steps will give Nest Protect and the Nest app a fresh start for setup. Then try setting up your Nest Protect again. Once all Nest Protects have been added to your Nest Account, you can switch cellular data back on again.

If this still doesn't resolve the problem, see our other articles for troubleshooting specific errors during Nest Protect setup. You can also contact us, we're happy to help.

Troubleshooting a P002 error or connection problem when setting up a Nest Protect >

Troubleshooting a P018 or P008 error when setting up a Nest Protect >

Troubleshooting a P009 error or connection problem when setting up a Nest Protect >

Troubleshooting a P013 error or connection problem when setting up a Nest Protect >