Hi Chief,

I am terribly sorry to hear you have been experiencing these problems.

If you get a pop-up asking you to contact iTunes support, your gem icons are greyed out in the in-game shop or you need help with your Apple ID or Game Center account, you will need to contact iTunes support to solve your issue.

I would be happy to help you, but unfortunately Supercell does not have access to your purchase logs or Apple ID and Game Center account information. For direct assistance, please contact iTunes support at www.apple.com/support/itunes.

I understand that this involves another step until your issue is resolved. However, I will gladly assist you with any query that you may have. Please do not hesitate to let me know.

Clash on!