Receiving Error 102 is normal and easy to fix. Before proceeding, make sure you have both devices on hand, and give these steps a go:

1. Verify that both devices are on the same network (preferably using strong Wi-Fi access, 3G or 4G aren’t as reliable).

2. Attempt the process using a different Wi-Fi network (a café, library, school, friend’s home, or wherever it’s the strongest)

3. Turn one of your device’s into a Wi-Fi hotspot > tether the other device to the hotspot and try again

This should do the trick. If not, please feel free to contact Player Support with your account information and we’ll do our best to help.