Hi Chief,
Thanks for contacting us, and sorry to hear about the issue with your order.
If you are still having trouble purchasing gems, please double check that all your following settings are in order:
- Make sure that in-app purchases are enabled on your device at Settings > General > Restrictions.
- Close the game from the background and restart it.
- Check that you have the correct time/date settings on your device.
- Check that the payment method for your Apple ID is valid and that your credit card's verification code (if any) has been entered.
- Use the same Apple ID to purchase gems as you used to download the game.
- Make sure that you have accepted the new iTunes terms and conditions. To do so,