Hi Chief,

Thank you for getting back to us. Your village has now been locked.

To unlock your village, please open Clash of Clans and enter the following unlock code (all lowercase, no spaces):

[ENTER UNLOCK CODE HERE]

Immediately after unlocking your village, make sure to reconnect it to your Game Center (iOS) and/or Google Play (Android) account. If you didn't already change your Game Center/Google Play passwords, do it now.

Your village will now be safe from any unauthorized access, as your device at hand will now be the only one that has access to your village.

Meanwhile, we have noticed that there are irregularities on your account regarding gem purchases. We have evidence that certain purchases have not been made thro