Hi there,
Thanks for your message, and thanks for playing!
Sorry to hear that you’ve been experiencing problems. I’ve forwarded your report to the development team; they’ll look into it as soon as possible.
Meanwhile, remember to check the Google Play Store (Android) or AppStore (iOS). This way you can make sure you’ve installed any recent, important updates.
Please keep us posted if you have any other questions, we’ll do our best to help out.
Best,